Client Support Technician

Starks Industries • Irving, TX

6d

About The Position

The Client Support Technician is responsible for providing comprehensive end-user device and desktop support to ensure reliable, secure, and efficient IT operations. This role delivers technical, operational, and training assistance across laptop and desktop hardware, operating systems, peripherals, and software. The position supports users both remotely and on-site, resolves escalated incidents from the Service Desk, and assists with system integration, testing, deployment, and standardization in accordance with government and contractual requirements.

Requirements

• Minimum of four (4) years of experience supporting and troubleshooting network-attached client systems, with a focus on Windows-based laptop and desktop hardware and software.
• Experience providing technical support for microcomputer hardware, networks, account administration, and office automation software, including telephone-based support.
• Demonstrated experience deploying computer hardware and software in an enterprise environment.
• Demonstrated progressive experience supporting or managing technical support teams and client support deliverables, including service level agreements.
• IAT Level I baseline certification in compliance with DoD 8140.01 or DoD 8570 Cyberspace Workforce Management requirements, including continuing education maintenance.
• Expert knowledge of Microsoft Windows workstation operating systems, including Windows 10 and Windows 11.
• Strong working knowledge of Active Directory, network fundamentals, VPN fundamentals, and browser technologies.
• Proficiency with a broad range of diagnostic utilities and troubleshooting tools.
• Knowledge of IT Infrastructure Library (ITIL) and IT Service Management (ITSM) frameworks.
• Ability to provide high-quality customer service, communicate technical information clearly, and work effectively in both independent and team-based environments.
• Ability to adapt to changing schedules, including on-call and after- hours support, to meet operational and contractual service requirements.

Responsibilities

• Provide end-user device support, including installation, connection, troubleshooting, repair, and deployment of laptop and desktop hardware, software, and peripheral devices.
• Resolve IT incidents and service requests escalated from the Service Desk using remote access tools or through on-site support when .
• Utilize a wide range of diagnostic and support tools to identify , isolate, and resolve technical issues; reinstall or install authorized software as needed.
• Perform software installation, system configuration, and ongoing support for end-user computing environments.
• Provide technical, operational, and user training support for PC desktop hardware and software packages via telephone and/or in person.
• Integrate, test, evaluate, and administer laptop and desktop systems hardware and software, ensuring adherence to configuration control and standardization requirements.
• Conduct new hardware and software testing using government-approved methods and document/report results to the Government.
• Support service continuity through shift adjustments or on-call availability to meet service level and operational outage requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees