Client Support Supervsior

Athens Administrators • Parsippany, NJ

5d • Hybrid

About The Position

Athens Administrators has an immediate need for a full-time Client Support Supervisor to support our Property & Casualty department. Employees who live less than 26 miles from the Concord, CA, Orange, CA, San Antonio, TX, or Lake Mary, FL offices are required to work once a week in the office. The remaining days can be worked remotely if technical requirements are met, and the employee resides in a state Athens operates in (includes CA, CT, FL, GA, ID, IL, MA, NY, NC, NJ, OH, OK, OR, PA, SC, TN, TX, and WV). Athens Program Insurance Services is the centerpiece of P&C claims administration in the specialty programs marketplace. We are totally unique in that we focus only on commercial business specialization across multiple coverage lines. Athens offices are open for business Monday-Friday from 7:30 a.m. to 5:30 p.m. local time. The schedule for this position is Monday through Friday at 37.5 hours per week. The Client Support Supervisor leads a team of clerical staff and ensures the accurate and efficient handling of key administrative processes. Responsibilities include managing unmatched claims submitted to Athens, overseeing deductible recovery procedures, coordinating file copies, processing payment movements, and supporting various clerical tasks requested by Examiners, Supervisors, and Division Claim Managers. This role is accountable for supervising office operations to maximize productivity and control expenses, while also performing and directing essential administrative support functions.

Requirements

• High School Diploma or equivalent (GED) required for all positions
• AA/AS or BA/BS preferred but not required
• Two years of claims or related supervisory experience, including hiring, training, developing, retaining, and directing staff
• Relies on extensive experience and judgment to plan and accomplish goals with a minimum of 5 years of property & casualty claims experience
• Knowledge of standard office equipment, such as mailing machines, copiers, and printers
• Well-developed verbal and written communication skills with strong attention to detail
• Excellent organizational skills and ability to multi-task
• Ability to type quickly, accurately and for prolonged periods
• Proficient in Microsoft Office Suite
• Ability to learn additional computer programs
• Reasoning ability, including problem-solving and analytical skills, i.e., proven ability to research and analyze facts, identify issues, and make appropriate recommendations and solutions for resolution
• Ability to be trustworthy, dependable, and team-oriented for fellow employees and the organization
• Seeks to include innovative strategies and methods to provide a high level of commitment to service and results
• Ability to demonstrate care and concern for fellow team members and clients in a professional and friendly manner
• Acts with integrity in difficult or challenging situations and is a trustworthy, dependable contributor
• Athens’ operations involve handling confidential, proprietary, and highly sensitive information, such as health records, client financials, and other personal data. Therefore, maintaining honesty and integrity is essential for all roles within the company.
• Strong attention to detail and organizational skills and the ability to research and resolve problems and meet multiple deadlines and to plan and effectuate short- and long-range Company and department objectives.
• Maintain confidentiality of information
• Proficiency at applying business and technical acumen by understanding how the business works and how technology supports business initiatives. Leverages technology for self and staff to improve efficiency.
• Exercise independent judgment and analytic ability in solving complex and sensitive problems
• Command of company and department policies, practices and procedures including supervision, training, and performance evaluation.
• Partnering with team to ensure on time task completion; done through delegation and leading by example, executing tasks rather than just instructing to execute tasks
• Handles stressful situations and deadline pressures well
• Thinks strategically and creatively about business (pricing, products, and outcomes)
• Must demonstrate accuracy and thoroughness in work product
• Effectively influence people to achieve unit and organizational objectives
• Must be flexible, adaptable, and positive. Exhibit passion and energy for ensuring that all employees are respected and treated in a manner consistent with Athens Values.
• Able to plan, prioritize and organize claims workload for a unit
• Skilled at presenting in small and large group settings
• Ability to create reports as required, using the report writing tools available or creating custom documents.
• Skilled at developing and maintaining effective relationships with others (co-workers, customers, vendors, management, and other key stakeholders) to achieve organizational goals
• Embrace the leadership role and can be counted on to help senior management drive towards the desired results and to exceed goals successfully.
• Able to interpret information from multiple sources and draw logical conclusions; consults others based on analysis of data; able to think strategically and use data findings to consult others for improved business results.
• Must be able to reliably commute to meetings and events as required by this position
• Availability for extended and long distance, overnight travel, when required
• Valid Driver’s license and availability for local or overnight travel

Nice To Haves

• AA/AS or BA/BS preferred but not required

Responsibilities

• Supports all Athens offices with services and terms related to clerical requests by supervising a team of support staff with their clerical activities including research into unmatched claims, deductible collection, file copies as well as various daily clerical requests.
• Develops and implements standard operating procedures to enhance team efficiency and effectiveness, ensuring all processes are clearly documented, consistently applied, and aligned with organizational best practices.
• Ensures adherence to corporate standards by monitoring compliance and conducting regular reviews of team performance and work quality, providing feedback and guidance to drive continuous improvement.
• Supervises the p erformance of duties requiring technical competency and knowledge in all aspects of claims and program knowledge, Those duties include claim set up and management of our vendor Resource Pro, data corrections and modifications, financial corrections and modifications, deductible recovery communication and answering of phone calls and assisting our clients.
• Coordinate with various clerical projects, daily duties and deductible collections with the AVP, Account Management and EVP, Programs.
• Recruit, train, and mentor team members to build a high-performing, service-oriented team.
• Identify process gaps and implement improvements to streamline workflows and enhance productivity.
• Establish quality control measures and audit work for accuracy and compliance with regulatory and corporate standards.
• Act as a liaison between claims, account management, and executive leadership to ensure alignment on priorities and initiatives.
• Prepare and analyze performance metrics, productivity reports, and compliance dashboards; present findings and recommendations to senior leadership.
• Oversee utilization of vendor platforms, ensuring proper claim setup, data integrity, and troubleshooting system issues.
• Develop service standards to improve client experience and handle escalated inquiries promptly.
• Ensure adherence to regulatory requirements and internal audit standards, implementing corrective actions as needed.
• Supervising, scheduling, assigning, monitoring and evaluating work of assigned staff are responsibilities for supervisory positions.
• Effectively manage the deductible collection process to maximize revenue.

Benefits

• We offer a variety of benefit plans including Medical, Vision, Dental, Life and AD&D, Long Term Care, Critical Care, Accidental, Hospital Indemnity, HSA & FSA options, 401k (and Roth), Company-Paid STD & LTD and more!
• Further information about our comprehensive benefits package may be found on our website at https://www.athensadmin.com/careers/why-work-here

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED