Client Support Specialist

Dealer eProcess•Lisle, IL

About The Position

Are you a detail-oriented professional looking to kickstart your career in automotive client operations? DEP is seeking a motivated, experienced full-time Client Support Specialist to join our Units Inventory team. The ideal candidate will be team-oriented, possess strong written and verbal communication skills, and have excellent analytical abilities. Automotive industry experience is a plus! As a Tier 1 Inventory Support Specialist at DEP, you will be the primary point of contact for our clients and internal departments. You’ll join our dynamic Units Team, ensuring that inventory data is accurate and that client requests are resolved with speed and precision. This is an entry-level role designed for a problem-solver who thrives in a fast-paced, collaborative environment.

Requirements

Exceptional written and verbal communication skills; you can explain technical solutions in a clear, friendly manner.
Must be organized, detail-oriented, and punctual
The ability to multitask efficiently
The capability to remain calm and composed under pressure.
Proficiency with Microsoft Office and Google Docs Suite

Nice To Haves

Automotive industry experience is a plus!
Experience with ticketing systems (e.g., Hubspot, Zendesk, Salesforce, or Jira) is a plus.

Responsibilities

Client Communication: Act as the first line of support, answering and directing phone calls with a high level of professionalism.
Ticket Management: Proactively manage, troubleshoot, and resolve inventory support tickets within established SLAs.
Cross-Functional Collaboration: Coordinate with vendors and internal DEP departments to resolve complex inventory discrepancies.
Data Integrity: Maintain accurate records and documentation to ensure seamless inventory tracking for our clients.