Client Support Specialist

Bridgewater Bank•St Louis Park, MN

6d•$24 - $25

About The Position

We are seeking an enthusiastic and customer-focused Client Support Specialist to join our Operations team in St. Louis Park. Reporting to the Client Support Lead, the Client Support Specialist is responsible for providing high-level customer service, technical support, and problem resolution to clients and internal team inquires as it relates to each digital, cash management and core systems while maintaining current knowledge of each products’ functionality. Picture yourself at one of the Twin Cities’ best places to work, surrounded by people who challenge you, support you, and inspire you to be your best. Welcome to Bridgewater Bank. We’re on a mission to be the finest entrepreneurial bank in the Twin Cities. Like true entrepreneurs, we run fast and lean. We are in constant evolution and the runway for personal and professional growth is long. People are our strength, and that’s why we’ve created and sustained an award-winning culture that promotes growth and celebrates the big and little wins along the way. At the end of the day, we believe competitive salaries, top-tier benefits, a hybrid work model, and transparency into the business is a given. Working together toward something meaningful with people you enjoy, is just a bonus! Will you join us?

Requirements

Superior customer services skills
Minimum of two years of similar or related banking experience
Excellent organizational, written, and interpersonal communication skills
Exceptional time-management skills with the ability to multi-task and prioritize efficiently to ensure critical deadlines are met
Ability to identify and resolve problems effectively with strong attention to detail
Professional, friendly demeanor

Nice To Haves

Proficient with Microsoft Word, Excel, and Outlook
Knowledge of Cash Management products
Knowledge of Fiserv software
College degree preferred

Responsibilities

Assist with incoming calls and emails regarding inquires for the banks digital, cash management and core systems.
Provide clients, internal teams and vendors with responsive support and accurate service along with a positive experience.
Resolve product or service issues by fully understanding the request, determining, and explaining the solution, and following up to ensure a full resolution.
Monitor and document client’s daily support needs, identify and communicate trends to manager.
Process client requests and approvals in accordance with bank procedures.
Identify opportunities to promote interest in Bridgewater Bank’s products and services.
Perform other duties or projects as assigned or needed.
Adhere to Bridgewater’s policies and procedures and maintain up to date on changes to those policies, system functionality and procedures to provide accurate information to clients.
Also participate in on-going training to enhance knowledge of banking regulations or changes.