Client Support Specialist (Remote – Rochester, NY Area | Stable, Purpose-Driven Role)
About The Position
If you’re ready to re-engage in your career and are looking for a stable, meaningful role where your work helps others, this opportunity offers both purpose and consistency. TES Staffing is partnering with a local Rochester company who provides housing assistance to individuals and families who have experienced unexpected crises such as house fires or natural disasters. Their team plays a critical role in helping people regain stability during difficult times. We’re seeking a reliable, compassionate professional who thrives in a structured environment, communicates clearly, and takes pride in staying organized and getting the details right.
Requirements
- Strong phone presence and communication skills ( phone work is essential )
- Patience, empathy, and professionalism when working with people in crisis
- Reliability and consistency- you follow through and stay organized
- Ability to manage multiple tasks and deadlines
- Comfort working independently in a remote setting
- Must live near Rochester, NY for initial training (Pittsford area)
Nice To Haves
- Customer service, administrative support, insurance, property management, or coordination roles
- Experience balancing multiple priorities and working with detailed processes
Responsibilities
- Serve as a primary point of contact for clients in need of temporary housing
- Handle a high volume of inbound and outbound phone communication
- Coordinate housing and hotel placements nationwide
- Work with insurance companies, vendors, and clients to manage timelines
- Track extensions, approvals, and documentation requirements
- Maintain accurate records in internal systems
Benefits
- $20–$25/hour – depending on experience
- Monthly bonus opportunity (typically $400–$900)
- $350/month healthcare contribution
- 401(k) after 1 year
- PTO accrual up to 128 hours/year
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
