Client Services Coordinator (Remote – Rochester, NY Area | Growth Opportunity)

TES Staffing•Pittsford, NY

1d•$20 - $25•Remote

About The Position

Looking to build a meaningful career where your work truly helps people? This is not your typical customer service role. We are partnering with a local Rochester based organization; a company that steps in during life’s most difficult moments by helping individuals and families secure temporary housing after events like house fires, natural disasters, or major property loss. We’re seeking a motivated, early-career professional who is eager to learn, grow, and make an impact. If you’re driven, organized, and energized by helping others, this role offers a clear path for development and advancement. As a Client Services Coordinator, you’ll be the key point of contact for individuals in crisis, helping them navigate temporary housing solutions with empathy and urgency. You’ll help people during some of the most stressful times in their lives No two days are the same; fast-paced and purpose-driven work Strong opportunity to grow into more advanced roles over time Collaborative, team-based environment with performance incentives This is an ideal opportunity for someone early in their career who wants to build strong professional skills, grow into leadership, and do work that genuinely matters.

Requirements

Strong communication skills; you must be comfortable on the phone
Compassion and emotional intelligence
High level of organization and attention to detail
Proactive mindset; ability to manage timelines and follow up independently
Ability to multitask in a fast-paced environment
Tech comfort (CRM systems, basic Word/Excel)
Must be based near Rochester, NY (in-person training required in Pittsford area)

Nice To Haves

Customer service, hospitality, retail, insurance, property management or call center experience
Interest in building a long-term career with growth potential

Responsibilities

Answer inbound calls and support clients who have recently experienced a loss
Coordinate hotel and housing placements across the U.S.
Communicate with insurance adjusters, hotels, and third-party vendors
Track client timelines, extensions, and housing needs
Manage documentation and ensure all required information is processed accurately
Stay highly organized within a proprietary workflow system