Client Support Specialist (NE)

National Financial Partners Corp.•Marietta, GA

42d•$45,000 - $61,000

About The Position

NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance who has also earned the WORK180 employer endorsement. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach. To learn more, please visit: https://www.NFP.com. Summary: A professional needed to deliver outstanding customer service to new and existing customers. Must have excellent systems skills and demonstrated verbal and written communication skills.

Requirements

Strong customer service orientation
Self-starter and quick learner
Strong attention to detail, dependability and follow through
Ability to multi-task, prioritize and organize assignments
High performance standards
Excellent verbal and written communication skills
Problem solver
Willingness to perform a wide variety of tasks and projects
Ability to lead and work with others within a collaborative, team-oriented environment
Team player with a confident, positive attitude
High school diploma required
Customer Service experience

Nice To Haves

Bachelor's degree preferred or equivalent related work experience
Health Insurance License a plus.
Bilingual preferred

Responsibilities

Possess a broad knowledge base of health and welfare related products offered by our offices
Assist callers with maneuvering through online enrollment portal
Process enrollment elections via telephone
Educate clients on different available products
Provide direction for claims resolution
Ensures quality customer service for internal and external customers.
Responds to incoming customer service requests, both verbal and written.
Identify and assess customers' needs quickly and accurately.
Solve problems systematically, using sound business judgment.
Partner with other department representatives to resolve complex customer service inquiries.
Monitor delegated customer service issues to ensure timely and accurate resolution.
Apply appropriate communication techniques when responding to customers, particularly in stressful situations.
Respond to customer service inquiries in writing as necessary.
Maintain timely, accurate documentation for all appropriate transactions.
Consistently meet established productivity, schedule adherence, and quality standards.
Keep management abreast of all outstanding issues.