Client Support Specialist

Fiserv • Liberty Lake, WA

1d

About The Position

As a Client Support Specialist, you will provide support for Merchant Services clients who utilize our services to provide credit card and payment solutions to their customers. We service our clients through a balanced focus on first call resolution and recognizing platform solutions to help our clients grow their business. You’ll gain knowledge of multiple products and develop the ability to deepen and retain relationships through service and sales, performing routine account-related transactions, solving problems and investigating/resolving a wide variety of issues and requests.

Requirements

• High School Diploma or equivalent
• Previous contact center/customer service experience
• Microsoft Office Suite Products

Nice To Haves

• Bachelor's degree or 5 plus years of operations experience
• Microsoft PowerPoint expertise
• Experience working with a banking, financial services, and/or technology/vendor firm

Responsibilities

• Act as a point of contact for all day-to-day related merchant inquiries
• Address clients immediate and future needs
• Navigate through various Merchant Services subsystems, including North, South platforms
• Effectively respond to merchant issues regarding interchange and chargeback compliance, merchant billing
• Explain reporting of systems and products to merchants to resolve their concerns
• Resolve merchant inquiries regarding billing, reporting, payments, products and solutions

Benefits

• Fuel Your Life program to support physical, financial, social, and emotional well-being
• Paid holidays and generous time away policies
• No-cost mental health support through Employee Assistance Programs
• Living Proof program to recognize your peers’ extra effort with points used for rewards
• Eight Employee Resource Groups to foster a collaborative culture
• Unparalleled professional growth with training, development, and internal mobility opportunities
• Retirement planning and discounted shares with the Employee Stock Purchase Plan
• Medical, dental, vision, life, and disability insurance options available day one
• Tuition assistance and reimbursement program
• Paid parental, caregiver, and military leave

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees