Client Support Specialist

Computershare Inc•Frisco, TX

49d•Hybrid

About The Position

In this position, you'll be based in the Frisco TX office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex. We have a unique opportunity for someone to contribute their talents and strengths as a Client Support Specialist. The Client Support Specialist is the primary contact between Computershare Governance Services and assigned clients for all Registered Agent products and services. Basic responsibilities include ensuring clients receive the services they've purchased and that those services are delivered in a manner that meets and exceeds the clients' expectations. The Client Support Specialist is responsible for managing service requests from clients, transitioning requests through the Registered Agent back-office team, and coordinating with the Managed Administration Services team as needed.

Requirements

A minimum of one year of business-to-business (B2B) client/customer service experience; preferably consultative customer service experience working within the banking, insurance, hospitality, retail and/or legal industry
Bachelor's degree from an accredited college/university or equivalent B2B client service experience
Ability to absorb product knowledge quickly and process information to apply to client needs
Able to make sound business decisions and exercise discretion and judgment
Experience generating add-on sales revenue preferred
Strong analytical and problem-solving skills, along with excellent organizational, time management and multi-tasking skills
Proficient with Microsoft Office Suite applications including Word, Excel, PowerPoint and Outlook
The ideal candidate will possess the following capabilities: Attendance/Punctuality, Dependability, Initiative, Innovation, Motivation and Professionalism.
Someone with a proven record of accuracy and thoroughness; someone who completes work in a timely manner and meets productivity standards of the company.

Nice To Haves

Experience generating add-on sales revenue preferred

Responsibilities

Establishes a professional and trusting relationship with clients
Effectively represents the Company's products and services using technical, organizational, and customer knowledge to influence customers and assist them in applying the products/services to their needs resulting in revenue generation
Manages the delivery of products and services from needs analysis to close
As needed, maintains the client's entity management application
Ensures that clients' service orders are accurately communicated, tracked, and executed
Communicates initial service transition requirements, and manages onboarding steps until client is "live"
Identifies trends and additional service opportunities
Serves as a conduit to internal business units and identifies opportunities to improve service delivery
Maintains functional knowledge of Computershare's processes, systems, products and services and communicate enhancements and modifications to clients
Be an ambassador for Computershare within the industry

Benefits

Paid parental leave, flexible working and a caring and inclusive culture.
Health and well-being rewards that can be tailored to support you and your family, including medical, dental and vision.
Invest in your future with 401k matching and tax-advantaged flexible spending plans, including healthcare, dependent care and commuter.
Income protection. Our package includes short and long-term disability benefits, life insurance and supplemental life insurance.

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