Client Support Specialist

We Are BMF•New York, NY

13h

About The Position

The Client Support Specialist acts as a key point of contact for clients and internal teams, ensuring smooth communication, timely issue resolution, and excellent service delivery. This role enhances client satisfaction by providing responsive support, tracking client needs, and helping to strengthen long-term relationships.

Requirements

Previous experience in client support, account coordination, or customer service
Excellent communication skills—both written and verbal
Strong interpersonal skills with a client-focused mindset
Ability to manage multiple client interactions and priorities with professionalism
Proficiency with office tools (Microsoft Office, Google Workspace) and communication platforms
Comfortable working in a dynamic, fast-paced creative agency environment
Detail-oriented with strong organizational abilities
Problem-solver with a proactive approach
Team player with a positive attitude
Professional and client-centric demeanor

Responsibilities

Respond promptly and professionally to client inquiries via email, phone, and messaging platforms
Provide support and updates to clients regarding project status and deliverables
Collaborate closely with internal departments (creative, production, strategy, accounts) to address client needs
Track and monitor client requests, ensuring timely follow-up and resolution
Maintain accurate records of client interactions and communications
Assist with onboarding new clients and support transition to internal teams
Identify opportunities to improve the client experience and contribute ideas for service enhancements
Uphold BMF’s standards of professionalism and client care

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