Client Support Specialist

EBI Consulting • Burlington, MA

22d • Onsite

About The Position

EBI Consulting is seeking a full-time Client Support Specialist to support our
Sales team. The successful candidate will be someone who is eager to learn
while developing customer service and project management skills. The role
includes responsibility for administrative duties required for the successful
launch of EBI’s environmental and engineering services. This is a great
opportunity for someone who enjoys being a part of a team and working in a
fast-paced environment.

This position reports directly to the Manager of Client Support and is
designated as an in-office position to be located at our Burlington, MA
corporate headquarters or Richmond, VA office. As such, candidates need to be
established in the Burlington or Richmond area and comfortable working in an
office environment 4-5 days per week.

Requirements

• Bachelor’s Degree from accredited college or university
• Experience with Microsoft Word, Excel, Outlook, and Databases is required
• 1-2+ years of experience in an administrative or client facing role

Nice To Haves

• Salesforce experience is a plus

Responsibilities

• Log and track new sales opportunities for assigned Account Executive(s), as well as update and maintain accurate records, within EBI’s Customer Relationship Management (CRM) tool/database
• Ensure client satisfaction via accurate project bookings
• Liaise between clients and internal EBI staff to track receipt of any files necessary to complete our tasks, ensure all questions are answered, and promptly address any issues that would impact project delivery timelines
• Assist clients with any missing information or documents they need, including links to their reports, invoices, project data, contract documents, etc.
• Conduct initial subject property research using online tools and resources
• Ordering and tracking project support files through designated vendor relationships
• Assist the Portfolio Manager with administrative support responsibilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 251-500 employees