Client Support Specialist

Parmele Disability Advocates•Springfield, MO

7d•Hybrid

About The Position

At Parmele Disability Advocates, we are passionate about our work, knowing that every day we make a positive difference in the lives of our clients. If you are looking for a rewarding career where your contributions truly matter, we want you on our team! We are seeking a full-time Client Support Specialist to join our team. In this role, you will serve as a vital connection between the Social Security Administration (SSA) and our organization, ensuring accurate case updates and maintaining efficient case management. This position is ideal for individuals with strong communication skills, attention to detail, and the ability to problem-solve effectively. About Parmele Disability Advocates: The legal team at Parmele Disability Advocates brings decades of collective experience in disability law and has helped tens of thousands of individuals secure the benefits they rightfully deserve. What began as a small operation has grown into a dedicated team serving clients across multiple states. While our offices are primarily based in the Midwest, our services extend beyond state lines, allowing us to assist individuals nationwide. Flexible work from home options available.

Requirements

Ability to work independently while managing multiple priorities.
Strong organizational and critical thinking skills.
Detail-oriented with the ability to meet strict deadlines.
Highly motivated team player with excellent problem-solving abilities.
Ability to remain professional and composed under pressure.

Responsibilities

Serve as a liaison between the firm and the Social Security Administration (SSA)
Track and verify case statuses, ensuring accurate updates.
Identify and resolve discrepancies between firm records and SSA data.
Monitor deadlines and prepare necessary correspondence.
Accurately review, document, and update case files in the system.
Perform general administrative duties to support case management.
Assist with other tasks as needed to serve firm and client interests.