Client Support Specialist

Fiserv•Liberty Lake, WA

38d

About The Position

Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. About your role: As a Client Support Specialist, you’ll play a key role in delivering exceptional service to our clients. This position involves providing technical support, troubleshooting issues, and ensuring that our clients’ needs are met promptly and effectively. The team is dedicated to maintaining high client satisfaction through efficient problem-solving and excellent communication.

Requirements

2+ years of experience in technical support
1+ year(s) of experience with troubleshooting software or hardware issues
1+ year(s) of experience providing phone or remote support
1+ year(s) of experience using ticketing systems for support
2+ years of an equivalent combination of educational background, related experience, and/or military experience

Nice To Haves

Experience with Zendesk or a similar support platform
Familiarity with financial technology products
Strong problem-solving skills

Responsibilities

Provide first-level technical support to clients, resolving issues and ensuring high satisfaction.
Troubleshoot and diagnose technical problems, guiding clients through solutions.
Escalate complex issues to higher support tiers when necessary.
Document client interactions and solutions provided to ensure accurate records.
Collaborate with internal teams to improve support processes and client experiences.
Maintain a strong understanding of Fiserv products to effectively assist clients.
Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Benefits

Fuel Your Life program to support physical, financial, social, and emotional well-being
Paid holidays and generous time away policies
No-cost mental health support through Employee Assistance Programs
Living Proof program to recognize your peers’ extra effort with points used for rewards
Eight Employee Resource Groups to foster a collaborative culture
Unparalleled professional growth with training, development, and internal mobility opportunities
Retirement planning and discounted shares with the Employee Stock Purchase Plan
Medical, dental, vision, life, and disability insurance options available day one
Tuition assistance and reimbursement program
Paid parental, caregiver, and military leave