Client Support Specialist

Parmele Disability Advocates•Lees Summit, MO

17d•Hybrid

About The Position

At Parmele Disability Advocates, we are passionate about our work, knowing that every day we make a positive difference in the lives of our clients. If you are looking for a rewarding career where your contributions truly matter, we want you on our team! We are seeking a full-time Client Support Specialist to join our team. In this role, you will serve as a vital connection between the Social Security Administration (SSA) and our organization, ensuring accurate case updates and maintaining efficient case management. This position is ideal for individuals with strong communication skills, attention to detail, and the ability to problem-solve effectively. The legal team at Parmele Disability Advocates brings decades of collective experience in disability law and has helped tens of thousands of individuals secure the benefits they rightfully deserve. What began as a small operation has grown into a dedicated team serving clients across multiple states. While our offices are primarily based in the Midwest, our services extend beyond state lines, allowing us to assist individuals nationwide. Flexible work from home options available. Parmele Disability Advocates Committed to Your Case. Powered by People Who Care. At Parmele Disability Advocates, we are proud to combine compassionate service with unmatched experience. With over 150 years of combined legal knowledge, our team has helped more than 61,000 individuals obtain the disability benefits they rightfully deserve. Our growth—from a two-person start-up to a team of 150 professionals across Missouri, Kansas, Arkansas, and Oklahoma—reflects our unwavering commitment to advocacy and results. While our offices are based in the Midwest, we serve clients nationwide, ensuring everyone has access to the support they need. Behind every case is a team that truly cares. If you're seeking a place where your work makes a difference and your values align with your mission, Parmele may be the place for you.

Requirements

Ability to work independently while managing multiple priorities
Strong organizational and critical thinking skills
Detail-oriented with the ability to meet strict deadlines
Highly motivated team player with excellent problem-solving abilities
Ability to remain professional and composed under pressure

Responsibilities

Serve as a liaison between the firm and the Social Security Administration (SSA)
Track and verify case statuses, ensuring accurate updates
Identify and resolve discrepancies between firm records and SSA data
Monitor deadlines and prepare necessary correspondence
Accurately review, document, and update case files in the system
Perform general administrative duties to support case management
Assist with other tasks as needed to serve firm and client interests