Client Support Specialist - Level I

AlignOps • Indianapolis, IN

4d • $40,000 - $50,000 • Remote

About The Position

The Client Support Specialist - Level I assists clients through established communication channels to address client inquiries, ensure timely responses, and maintain service quality. The position supports team initiatives by participating in routine collaboration activities and contributing to foundational content creation tasks.

Requirements

• 1+ years of customer service experience
• Ability to effectively communicate verbally and in writing, including documentation steps in understandable terms
• An empathetic, positive approach to customer interactions, driven by a genuine desire to help customers reach their goals and feel supported throughout their journey.
• Basic technical skills with curiosity and a desire to learn new software products and offerings

Nice To Haves

• Experience with Salesforce and Intercom preferred
• This is a full-time remote position located in the US; however, it is preferred that the individual work in the Indianapolis, Indiana office. Preference may be given to those able to meet the onsite work location expectation. If local, the individual hired will work on-site according to a schedule set by management based on the requirements of their role.

Responsibilities

• Offer timely and professional support to clients via phone and Intercom, ensuring a clear understanding of their questions and concerns.
• Apply standard procedures to address inquiries, seeking guidance from supervisors or senior team members when needed.
• Help maintain positive client relationships by consistently delivering courteous, solution-oriented service.
• Participate in regular team meetings and training sessions to foster collaboration and knowledge sharing.
• Collaborate with colleagues on content creation tasks and knowledge-sharing activities that improve the customer support process.
• Contribute to a supportive team atmosphere by staying open to feedback, being willing to learn, and offering help to colleagues as needed.
• Other duties as assigned

Benefits

• The AlignOps benefit program includes health, dental, and vision coverage.
• In addition, the company offers disability, life insurance, PTO, and a 401(k) plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed