Client Support Specialist (Account Manager)

Performance Food Group • Westlake, TX

4d • Hybrid

About The Position

As an Client Services Specialist(Account Manager), you will be the partner and day-to-day liaison for key customer accounts, driving growth through operational excellence, relationship management, and proactive problem-solving. This role blends customer engagement, data-driven account management, and cross-functional collaboration to ensure timely product delivery, flawless execution of programs, and a consistently exceptional client experience. You’ll serve as the connective tissue between our customers, distribution centers, and internal teams by translating insights into action and opportunities into results.

Requirements

• The ability to interpret data and use Excel tools (e.g., formulas, pivot tables, charts) to draw insights and support decisions.
• Strong analytical skills, ability to mine data and construct metrics.
• Excellent written, verbal, organizational and interpersonal skills.
• Ability to prioritize, multi-task, and perform effectively under pressure.
• High level of initiative and work well in a team environment.
• Ability to plan and perform responsibilities with minimal direction.
• Experience coordinating and overseeing multiple projects concurrently.
• 2-3 years of work experience involving direct interaction with customers, such as account management or support, with a focus on relationship building, issue resolution, and service delivery.

Nice To Haves

• 4+ years of work experience involving direct interaction with customers, such as account management or support, with a focus on relationship building, issue resolution, and service delivery.
• Relevant experience in c-store, distribution, or foodservice industry

Responsibilities

• Gathering new customer information, notifying Distribution Centers (OpCo), and creating opening order.
• Verifying that all procedures, service changes, and system modifications have been successfully communicated and applied to customer accounts.
• Monitoring aged inventory and developing strategies with customers and distribution centers.
• Collecting information (from customers and/or vendors) to set up new items.
• Managing customer accounts using Core-Mark proprietary systems.
• Maintaining reoccurring reports for customers, directors, distribution centers, and VPs.
• Collaborating with Account Director or Account Executive to regularly evaluate any changes in customers’ needs.
• Building rapport with all members of the assigned accounts team.
• Managing all promotional activities and ensuring products are shipped in a timely manner to all stores.
• Monitoring fill rates and ensuring best possible performance.
• Communicate developments within assigned accounts across Core-Mark.
• Performs other related duties as assigned.

Benefits

• Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more
• Growth opportunities performing essential work to support America’s food distribution system
• Safe and inclusive working environment, including culture of rewards, recognition, and respect

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees