Client Support Representative

Parmele Disability Advocates•Springfield, MO

11h

About The Position

Parmele Disability Advocates is seeking full-time Prospect Onboarding Specialist to join our team! Below is more information about the requirements, qualifications and job descriptions associated with this job opening. Are you passionate about helping people? Can you imagine going to work every day knowing that you're making a positive difference? Can you resolve client questions and offer solutions to drive company revenue? We are looking for new employees to grow with us! When our prospective clients call us for help, they're often going through a difficult time. Our Prospect Onboarding Representatives provide our potential clients with a compassionate, service-oriented experience. It requires the right combination of telephone skills, empathy, and ability to ask the right questions. If that's you, you'll play an integral role in creating memorable client experiences. This important position involves complete administrative duties related to client intake and retention.

Requirements

Confident phone manner and demeanor.
Ability to set the tone and pace of calls effectively.
Demonstrates consistent care and compassion by treating a call at 4:30 PM on Friday the same as one Monday morning.
Proficiency in Microsoft Office.
Strong attention to detail & critical thinking skills.
Prior experience in phone-based sales and customer service, as well as administrative duties.
Strong interpersonal skills.

Responsibilities

Fielding inbound inquires via phone or live chat, specializing in SSDI and VA disability.
Initiating outbound contact with potential clients expressing interest in Social Security or VA disability.
Providing comprehensive insight into our legal services for SSDI and VA disability cases.
Data entry of accurate client information into our database.
Coordinating and scheduling consultations for potential clients.
Various administrative tasks as required by the office.