Client Support Intern

Direct Supply•Milwaukee, WI

About The Position

In the Client Support Intern position, you’ll play a critical role in delivering outstanding technical support to fellow Partners. You’ll provide Tier 1 customer service and troubleshooting for technology-related needs, ensuring Partners—whether on-site or remote—have access to essential systems and tools to do their best work. Direct Supply is building the future of healthcare technology with industry-leading products, solutions and platforms to help improve the lives of millions of seniors and those who care for them. Direct Supply delivers solution-driven platforms, products and services to help solve the toughest challenges facing Senior Living and Healthcare. For more than 35 years, we’ve grown consistently while expanding our offering of innovative solutions for virtually every critical area of senior health across the continuum of care. If you asked our 1,200+ Partners what separates Direct Supply from other applied technology companies, it’s that we are 100% employee owned and driven to work with a purpose. Every day, we strive to honor our mission of enhancing the lives of millions of seniors and healthcare professionals in a results-oriented agile environment that gives our Partners the necessary tools and flexibility to truly bring what’s next to Healthcare.

Requirements

Interested in pursuing a Bachelor's degree in Management Information Systems (MIS) or another IT-related field.
Ability to work full time over the summer.
Strong technical troubleshooting skills, paired with the ability to clearly communicate solutions across multiple channels.
General aptitude for hardware diagnostics and software configuration.

Nice To Haves

Junior or senior standing preferred (High School).
Experience with ticketing platforms such as Zendesk is helpful.
Experience with hardware setup, troubleshooting, and software installation is preferred.
Previous customer or technical support experience preferred.
Ability to work in a fast-paced, team-oriented environment.

Responsibilities

Deliver exceptional support for on-site and remote Partners, providing timely assistance for technical requests and issues.
Manage and respond to requests via Zendesk across email, phone, and chat channels.
Image, configure, and troubleshoot workstations; perform advanced hardware diagnostics and repairs.
Support peripheral devices, including phones and network printers.
Install and configure software, while prioritizing and managing multiple support tasks.
Escalate more complex issues to internal technical teams and maintain consistent communication with Partners.
Document support interactions and processes to build internal knowledge repositories.
Participate in small client support projects and identify opportunities for workflow or service improvements.