Client Support Coordinator

Essense of Australia, Inc. • Lenexa, KS

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About The Position

Essense of Australia is an international bridal wholesaler with key offices based in Lenexa, Kansas, Perth, Australia, and Zug, Switzerland. Our organization also operates in the United Kingdom, Europe, Canada, and New Zealand. We have been a global leader in bridal fashion for over 20 years, and our designs are currently sold in nearly 1,000 stores worldwide. With innovative designs and a strong customer service approach, Essense of Australia is a dynamic company that rewards excellence, drive, and collaboration.
We are seeking a smart and energetic Client Support Coordinator with an agile and solution-focused approach to join our team in Lenexa, Kansas. The successful candidate will pair their spark, charm, and empathy with a responsive and professional demeanor to offer exceptional service to our customers (bridal retail stores) domestically and internationally. This person will apply their passion for customers, exemplary organizational skills and attention to detail to support our stores and manage key client requests through to resolution. They may also assist with special projects, customer events and ad hoc needs as well as collaborate with other functional areas.
We want our Clients to feel valued and supported. As such, we’re seeking a stellar communicator with a warm, confident manner that is eager to learn and build product expertise. The successful candidate will be a skilled listener and use their can-do attitude, flexibility, and solution-based approach to nurture strong relationships with our staff and seek the best possible outcomes. They will also be a natural problem solver and multi-tasker who shines in an agile, fast-paced environment. Our culture thrives on creative energy and collaboration, and above all, we’re looking for a team player with a sense of fun.

Requirements

• Proven experience in customer service, customer support or account management in a retail, fashion or fast-paced environment.
• 3+ years of customer service-oriented experience required; business-to-business customer service is a plus.
• Highly motivated, goal-driven problem solver that promotes and exemplifies the importance of innovation and growth.
• Bachelor’s degree preferred; Equivalent relevant experience will be considered in lieu of a degree.
• Outstanding written and verbal communication skills (vocabulary, diction, and the ability to express thoughts clearly and concisely) and a warm, welcoming phone approach.
• Passion for creating an amazing customer experience.
• Ability to calmly and smoothly negotiate changes, variables and areas of ambiguity.
• Natural flair for conversation paired with the ability to listen closely and a flexible attitude with a caring, empathetic approach.
• Proficiency in Microsoft Office (Word, Excel, and Outlook). Experience working with CRM systems (Salesforce) is highly preferred.
• Flexibility to occasionally work outside of standard business hours.

Nice To Haves

• Knowledge of garment construction and fabrics is preferred.
• Experience working with CRM systems (Salesforce) is highly preferred.

Responsibilities

• Autonomously provide exemplary support and foster strong, on-going relationships with our customers.
• Maintain a flexible, professional demeanor at all times to ensure Essense is an industry leader in Client experience.
• Work closely and efficiently to ensure Essense is an industry leader in customer experience across the globe to provide the best solutions to meet our customer’s needs.
• Accurately enter and update customer requests in multiple tools across an array of technology mediums.
• Become well-versed in Essense Designs products and services.
• Troubleshoot Client issues and present solutions in a timely manner.
• Meet with customers in person and virtually at applicable events and markets.
• Assist with specialized projects as well as manage time sensitive and escalated customer experience issues.

Benefits

• We recognize and reward excellence, innovation, and loyalty.
• Our goal is to offer an inspirational and modern workplace that allows for talented individuals to thrive.
• As such, we provide competitive salaries and a comprehensive benefits package, with significant opportunity for exceptional team members to grow with us as we continue to expand.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level