Client Support Coordinator

Armada•Pittsburgh, PA

1d•Hybrid

About The Position

SUMMARY Oversee the activities of a client and/or region to ensure daily business needs are met. Manage and execute distribution processes for our customers’ networks. This will include, but not be limited to, inbound to Armada’s redistribution facilities, inbound to our customers’ distribution centers. Provide efficient execution of daily network activity and assistance in the areas of reporting, issue management and resolution, KPI management and supplier management. Additional responsibilities include building customer relationships through effective decision making and proactive communication.

Requirements

Minimum: 1-2 years experience in customer service or transportation – operations experience preferred
Bachelor’s degree in Business, Transportation or Logistics preferred
General understanding of business and transportation terms and concepts.
Proficient in Microsoft Word, Outlook, Excel required; Access, TMS applications preferred
Analytical and problem solving ability
Ability to communicate effectively (verbal & written) with internal/external clients

Nice To Haves

Bachelor’s degree in Transportation or Business
Experience: Customer Service or Transportation experience with one or more of the following modes: LTL, Intermodal, temp controlled, and dry truckload transportation preferred.

Responsibilities

Manage the region’s Distribution Centers and facilitate/direct resolution to DC issues by proactively auditing to confirm that requirements are being met.
Directing sales order management for all stakeholders. This includes order placement management, communicating new item requests, event and promotions planning, hub product returns, phase in/phase out items, slow moving inventory/short shelf life items, allocation management and product optimization.
Identify out of stock situations and communicate in a timely manner to the DCs; this communication also includes an explanation of the stock out as well as available date for the product; this requires an assessment of the impact on the DC and possible resolution.
Directing stock out management and system storage for all Hub handled items. This includes communicating all new item requests, event and promotions planning, hub product returns, phase in/phase out items, SLOB report, allocation management and hub optimization.
Coordinate with Supply Planning, DCs, and HUBs to successfully manage inventory processes.
Work with Finance to resolve discrepancies as required.
Identify areas of opportunity through key performance metrics that facilitate network optimization through DCs and carriers.
Managing first response activity to resolve service issues. Escalate issues as needed.
Recommend solutions to avoid any potential out of stock situations.
Coordinate return disposition of refused/returned goods as required.
Provide position coverage for other SCC’s during absences.
Special projects as assigned by Manager of Customer Service.
Proficient in all Standard Operating Procedures (SOP’s) and the Business Continuity Plan (BCP).