Client Support Coordinator I (Tue-Sat EST)

Octave

1d • $25 - $30

About The Position

The Client Support Coordinator is a crucial member of our Operations Support Team, advocating for clients to ensure they receive the support they need. This role interacts with clients daily managing correspondence, answering questions, and educating others about our services. This position also assists with preparing new clients for care, ensuring they are informed and set up for success. In essence, this person is the connection point between clients and the Octave system, all while demonstrating care, compassion, and competence.

Requirements

• Minimum 1 year experience in a high touch customer service role.
• Minimum 2 years experience in an administrative role.
• Strong attention to detail in a fast-paced environment.
• Excellent written and verbal communication skills.
• High comfort level multitasking between software systems.
• Open to performing tasks outside of your defined role with an eagerness to learn and grow.
• Ability to handle sticky or sensitive situations with discretion and care.
• Available to work Tuesday to Saturday 9am to 530pm or 6pm EST.
• Prolonged periods sitting at a desk and working on a computer.
• Must be able to frequently communicate with others through virtual meeting applications such as Zoom and Google Meet.
• Must be able to observe and communicate information on company provided laptop.
• Move up to 10 pounds on occasion.
• Must be eligible to work in the United States without sponsorship now or in the future.

Nice To Haves

• Product management skills are a plus.
• Track record of identifying and implementing process improvements.

Responsibilities

• Manage and respond to client communications across various platforms, such as over the phone, via email and chat in a timely, warm and efficient manner utilizing approved templates and/or workflows. Escalating any potential issues as needed.
• Be a go-to resource for client education about Octave services.
• Assist with onboarding new clients for Octave services, including the completion of paperwork and collection of billing information.
• Collaborate with colleagues to explore innovative ways to streamline processes and meet service standard goals.
• Embody Octave’s mission to deliver extraordinary care in every interaction with clients and colleagues.
• Accurately document client interactions in systems and escalate issues as needed.
• Learn and follow protocols for client intake, scheduling, and general support.
• Support team projects and administrative tasks as assigned.

Benefits

• company sponsored life insurance
• disability and AD&D plans
• Voluntary benefits such as 401k retirement, medical, dental, vision, FSA, HSA, dependent care and commuter/parking options are also available.
• Octave offers generous Paid Time Off as well as paid parental leave benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed