Client Support Consultant
About The Position
About IntusCare IntusCare is the only end-to-end ecosystem built specifically to help Programs of All-Inclusive Care for the Elderly (PACE) programs deliver exceptional care, strengthen financial performance, and stay compliant. IntusCare replaces outdated technology and manual workarounds with purpose-built solutions for care coordination, risk adjustment, population health, and utilization management. IntusCare empowers teams to take control of their operations and improve outcomes for dual-eligible seniors – some of the most socially vulnerable and clinically complex individuals in the U.S. healthcare system Role Overview We are seeking a dedicated and knowledgeable Client Support Consultant to join our Client Support team at IntusCare. The Client Support Consultant will be responsible for providing exceptional support to our clients, ensuring they have a seamless experience with our products and services. The ideal candidate will have a strong background in customer support, excellent problem-solving skills, and a passion for healthcare technology.
Requirements
- Bachelor's degree in Information Technology, Healthcare Management, or a related field
- Proven experience in customer support or a similar role in the healthcare or technology industry
- Strong understanding of healthcare technology and support methodologies
- Excellent organizational and time management skills
- Exceptional communication and interpersonal skills
- Ability to work effectively in a fast-paced and dynamic environment
Nice To Haves
- Experience with electronic health records (EHR) systems is a plus
Responsibilities
- Provide timely and effective support to clients via phone, email, and chat
- Troubleshoot and resolve technical issues related to IntusCare solutions
- Collaborate with cross-functional teams, including software developers and data analysts, to address client needs
- Document and track client interactions, issues, and resolutions in the support system.
- Identify and escalate complex issues to the appropriate teams for further investigation
- Ensure compliance with industry standards, regulations, and best practices
- Foster a positive and collaborative team environment
Benefits
- Competitive salary and benefits package
- Opportunity to work with a passionate and innovative team
- Professional development and growth opportunities
- Flexible work environment
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
