Client Support and Scheduling Coordinator
Extra Duty Solutions•Huntersville, FL
•$20 - $23•Onsite
About The Position
As a Coordinator, you will play a crucial role in managing client interactions and scheduling security details. This position demands excellent organizational skills and a professional presence.
Requirements
- Organization: Ability to manage multiple calls and emails from different police departments daily, ensuring no interactions are missed.
- Professionalism: Maintain a professional demeanor on the phone.
- Technical Skills: Basic computer skills, including proficiency in MS Office and the ability to use basic software packages.
Nice To Haves
- Interest or experience in law enforcement, and prior experience managing people and accounts is a plus.
Responsibilities
- Engage with clients who need to hire extra duty police officers.
- Handle account and billing questions, specific detail inquiries, and related issues.
- Utilize our scheduling software to arrange requested security details.
- Interact with police officers and police department command staff via email and phone to answer questions and solve problems.
- Ensure customer satisfaction with service levels and prompt payment of invoices.
- Manage multiple calls and emails from different police departments daily, ensuring no interactions are missed.
- Maintain a professional demeanor on the phone.
- Basic computer skills, including proficiency in MS Office and the ability to use basic software packages.
Benefits
- Three Weeks PTO/Sick time
- Paid Holidays
- Floating Holidays
- Life Insurance
- Paid Training
- Health, Dental, and Vision insurance
- Matching 401(k)
- Paid Lunch Break
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What This Job Offers
Job Type
Full-time
Number of Employees
11-50 employees
