Client Support Analyst
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About The Position
Forcura, a leading healthcare technology company with a deep commitment to enabling better patient care, facilitates safe patient transitions and care coordination on behalf of providers across the continuum. The Forcura Care Coordination Platform combines provider workflow and collaboration tools, patient and provider engagement capabilities and analytics powered by frictionless clinical data exchange to support the unique needs of healthcare providers across numerous care settings and services. The company has received awards for Fastest Growing Company for five consecutive years, Best UI/UX Design in SaaS, and Best Places to Work by Inc. Magazine. The Client Support Analyst will deliver an excellent, efficient, and quality support response to every client, every time. This team member will identify, investigate, and research user questions and challenges and may refer to technical team members for follow-up. They'll maintain an awareness of all product knowledge information and how to use internal resources. They'll also train users of the software and work as a team where needed to resolve an issue.
