Client Support Analyst
About The Position
The Client Support Analyst is responsible for the fulfillment of customer request via multiply delivery channels (retail banking centers, CCU and Online) and supporting Retail and CCU operations while maintaining operational efficiency to ensure compliance with audit and regulatory requirements. The individual is responsible for maintaining and supporting the cash needs of the bank and monitoring various reports to ensure timely entries and reconciliations are performed. Other duties include: Working with various vendors in support of systems and applications used by Retail and CCU Supporting the fulfillment of customer request Requires work on physical bank premises Evaluates and directs banking centers/CCU staff and/or management to find solutions for escalated issues Develops and maintains policies and procedures for Retail/CCU that support audit and regulatory requirements Manages cash for the bank including banking centers, ATM/ITM's, and the banks Centralized vaults at Loomis
Requirements
- High School diploma or GED
- 1 year banking experience
- Working knowledge of Microsoft Excel and MS Word
- Basic keyboarding and calculator skills
- Must be competent in all basic math functions and able to carry out written instructions
- Work occasionally requires more than 40 hours per week to perform the essential functions of the position
- Lifting in an office setting may be required up to 30lbs
Responsibilities
- Fulfillment of customer request via multiply delivery channels (retail banking centers, CCU and Online)
- Supporting Retail and CCU operations while maintaining operational efficiency to ensure compliance with audit and regulatory requirements
- Maintaining and supporting the cash needs of the bank
- Monitoring various reports to ensure timely entries and reconciliations are performed
- Working with various vendors in support of systems and applications used by Retail and CCU
- Supporting the fulfillment of customer request
- Evaluating and directing banking centers/CCU staff and/or management to find solutions for escalated issues
- Developing and maintaining policies and procedures for Retail/CCU that support audit and regulatory requirements
- Managing cash for the bank including banking centers, ATM/ITM's, and the banks Centralized vaults at Loomis
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
