Client Support Analyst

U.S. Legal Support•Sacramento, CA

6d•Onsite

About The Position

Are you a proactive problem-solver with a passion for providing top-tier client service? Do you thrive in a fast-paced environment where every interaction makes a difference? If so, U.S. Legal Support wants you on our team! As a Client Support Analyst, you’ll be the first point of contact for our clients, ensuring their needs are met with efficiency and professionalism. You’ll handle a high volume of interactions via phone and email while working collaboratively with other departments to resolve inquiries. Whether assisting with hybrid proceedings or managing front desk duties, you’ll play a crucial role in delivering exceptional service every day.

Requirements

High school diploma or equivalent.
A customer-focused mindset with strong communication skills.
Ability to learn and navigate multiple systems with ease.
A team player who thrives in a collaborative environment.
Strong organizational skills with the ability to prioritize and meet deadlines.

Nice To Haves

Legal experience is a plus, but not required!

Responsibilities

Respond to client inquiries via phone and email with professionalism and urgency.
Act as a liaison between departments to ensure seamless issue resolution.
Support office operations by assisting at the front desk when needed.
Facilitate hybrid legal proceedings via Zoom and handle document-related tasks.
Provide an outstanding client experience from start to finish.