Client Support Advocate - IntelliScript (Remote)

Milliman•Brookfield, WI

8d•Remote

About The Position

What We Do Milliman IntelliScript is a group of a few hundred experts in fields ranging from actuarial science to information technology to clinical practice. Together, we develop and deploy category-defining, data-driven, software-as-a-service (SaaS) products for a broad spectrum of insurance, health IT and life sciences clients. We are a business unit within Milliman, Inc., a respected consultancy with offices around the world. Candidates who have their pick of jobs are drawn to IntelliScript’s entrepreneurial and collaborative culture of innovation, excellence, exceptional customer service, balance, and transparency. Every single person has a voice in our company, and we challenge each other to push the outer limits of our full, diverse potential. And, we’ve shown sustained growth that ensures you’ll have room to grow your skillset, responsibilities, and career. Our team is smart, down-to-earth, and ready to listen to your best ideas. We reward excellence and offer competitive compensation and benefits. Visit our LinkedIn page for a closer look at our company, and learn more about our cultural values here . Milliman invests in skills training and career development and gives all employees access to a variety of learning and mentoring opportunities. Our growing number of Milliman Employee Resource Groups (ERGs) are employee-led communities that influence policy decisions, develop future leaders, and amplify the voices of their constituents. We encourage our employees to give back to their varied professions, including leadership in professional organizations. Please visit our website to learn more about Milliman’s commitments to our people, diversity and inclusion, social impact, and sustainability. What this position entails Business Operations is at the center of all IntelliScript divisions (e.g. IT, Data Analytics, Account Management, Sales, and Products). The Client Support Advocate is critical as a first line of support for our clients. The right person for our team will bring professional experience and training from a variety of settings and perspectives, a passion for solving business questions as well as an entrepreneurial spirit. The key area of responsibility in the role of Client Support Advocate Help Desk Representative is interaction with our clients, i.e. health and life insurance companies. The ideal candidate would represent a successful, well-respected company occupying a unique niche in the market, fulfill a critical, client-facing, multi-faceted role within the Operations department and would join a small team that works collaboratively to address customer issues swiftly and correctly.

Requirements

Intermediate proficiency with Microsoft Word, Excel, and Outlook
2+ years of relevant professional experience, i.e. handling help desk / ticketing responsibilities, interacting with customers to solve technical issues, etc.
Hands-on experience in SaaS or web-based applications industry
Experience with or willingness to learn generative AI to utilize for process and document improvement
Thrives on helping others get through the day faster, and a whole lot happier
Adaptable and flexible
Display a positive, constructive, “can do” attitude when resolving issues
Project maturity and professionalism
Comfortable working independently and in teams
Excellent written and verbal communication skills
Maintain the utmost accuracy in grammar and spelling
Detail-oriented and organized
Learn quickly and take on new responsibilities over time

Nice To Haves

Bachelor’s degree
Knowledge of the insurance industry

Responsibilities

Manage and deliver first-line client support end to end: respond promptly, resolve on the spot when possible, escalate complex cases appropriately, and own each case through accurate resolution.
Create and improve documentation for client support
Look for ways to support client facing teams by expanding knowledge to increasingly complex support issues
Assistance with client projects as time allows
Responsibilities will expand to other tasks and projects as your experience and knowledge increases.

Benefits

Medical, Dental and Vision – Coverage for employees, dependents, and domestic partners
Employee Assistance Program (EAP) – Confidential support for personal and work-related challenges
401(k) Plan – Includes a company matching program and profit-sharing contributions
Discretionary Bonus Program – Recognizing employee contributions
Flexible Spending Accounts (FSA) – Pre-tax savings for dependent care, transportation, and eligible medical expenses
Paid Time Off (PTO) – Begins accruing on the first day of work. Full-time employees accrue 15 days per year, and employees working less than full-time accrue PTO on a prorated basis
Holidays – A minimum of 10 paid holidays per year
Family Building Benefits – Includes adoption and fertility assistance
Paid Parental Leave – Up to 12 weeks of paid leave for employees who meet eligibility criteria
Life Insurance & AD&D – 100% of premiums covered by Milliman
Short-Term and Long-Term Disability – Fully paid by Milliman