Client Support Advocate - IntelliScript (Remote)

Milliman•Brookfield, WI

8d•Remote

About The Position

Business Operations is at the center of all IntelliScript divisions (e.g. IT, Data Analytics, Account Management, Sales, and Products). The Client Support Advocate is critical as a first line of support for our clients. The right person for our team will bring professional experience and training from a variety of settings and perspectives, a passion for solving business questions as well as an entrepreneurial spirit. The key area of responsibility in the role of Client Support Advocate Help Desk Representative is interaction with our clients, i.e. health and life insurance companies. The ideal candidate would represent a successful, well-respected company occupying a unique niche in the market, fulfill a critical, client-facing, multi-faceted role within the Operations department and would join a small team that works collaboratively to address customer issues swiftly and correctly.

Requirements

Intermediate proficiency with Microsoft Word, Excel, and Outlook
2+ years of relevant professional experience, i.e. handling help desk / ticketing responsibilities, interacting with customers to solve technical issues, etc.
Hands-on experience in SaaS or web-based applications industry
Experience with or willingness to learn generative AI to utilize for process and document improvement

Nice To Haves

Bachelor’s degree
Knowledge of the insurance industry

Responsibilities

Manage and deliver first-line client support end to end: respond promptly, resolve on the spot when possible, escalate complex cases appropriately, and own each case through accurate resolution.
Create and improve documentation for client support
Look for ways to support client facing teams by expanding knowledge to increasingly complex support issues
Assistance with client projects as time allows

Benefits

Medical, Dental and Vision – Coverage for employees, dependents, and domestic partners
Employee Assistance Program (EAP) – Confidential support for personal and work-related challenges
401(k) Plan – Includes a company matching program and profit-sharing contributions
Discretionary Bonus Program – Recognizing employee contributions
Flexible Spending Accounts (FSA) – Pre-tax savings for dependent care, transportation, and eligible medical expenses
Paid Time Off (PTO) – Begins accruing on the first day of work. Full-time employees accrue 15 days per year, and employees working less than full-time accrue PTO on a prorated basis
Holidays – A minimum of 10 paid holidays per year
Family Building Benefits – Includes adoption and fertility assistance
Paid Parental Leave – Up to 12 weeks of paid leave for employees who meet eligibility criteria
Life Insurance & AD&D – 100% of premiums covered by Milliman
Short-Term and Long-Term Disability – Fully paid by Milliman