Client Support Administrator

Friedman Vartolo LLP•Rochester, NY

7d•Remote

About The Position

The Company Friedman Vartolo LLP is a fast-growing, New York-based law firm specializing in real estate and default services, with over 300 employees across six states. While our legal expertise sets us apart, it's our mindset that drives us forward. We bring a fresh, fast-paced energy that drives our momentum and shapes how we approach every challenge. We are a company that chooses to dig deeper, solving problems at the root instead of settling for surface fixes. Here, there are no passengers because every individual adds value, owns outcomes, and moves the firm forward. With an underdog mentality, we embrace constant elevation, always sharpening, always climbing, and never coasting. When challenges come, we row together and lean in as one team to get the job done, no matter what. The Position We are actively looking for an experienced Client Support Administrator to join our team and assist with client communications and escalations. This individual will function as an extension of the firm and will communicate directly with firm clients to relay critical information and timeline data.

Requirements

Minimum of 5+ Years' experience in the default services industry
Minimum of 2+ Years' experience with BFKS, Tempo and other client communication portals
Tech savvy
Willingness to ask question and get "hands dirty"
Team player looking to be a part of something great
Superior written and verbal communication skills

Responsibilities

Ensure accurate completion of BFKS and Tempo workload steps on a daily basis
Manage firm to expected internal and client milestones and timelines for allocated cases
Serve as the single point of contact for numerous firm clients
Maintain and improve client relationships to drive referral growth
Escalate pressing timeline issues where appropriate
Produce case level reports for client review