Client Support Administrator
LaunchTech•Huntsville, AL
8d•Onsite
About The Position
LaunchTech is seeking a Client Support Administrator to support the Missile Defense Agency (MDA) on the Integrated Research and Development for Enterprise Solutions (IRES) contract. This is a customer-facing role providing direct end-user support across hardware, software, and systems in a mission-critical DoD environment.
Requirements
- Must have 2 years of directly related experience in relevant business systems, operating systems, and servers, and/or experience with light programming, small project management initiatives, and troubleshooting
- Must have a current DoD 8570 IAT Level II certification (e.g., Security+, SSCP)
- Must be able to lift and carry up to 25 lbs
- Must be able to move throughout a large facility and perform work under desks and in physically demanding environments
- Must have an active DoD Secret Security Clearance
Nice To Haves
- Previous customer service experience
- Prior experience working in a DoD environment
Responsibilities
- Conduct day-to-day administration of hardware, software, network, and user accounts
- Provide in-person and phone support to MDA end users for troubleshooting computers, printers, software, operating systems, and Microsoft Office products
- Install hardware at end-user offices including laptops, desktops, monitors, and peripherals
- Contribute to large-scale projects and operational events
Benefits
- Medical, Dental, and Vision coverage
- 401(k) with company match
- Paid Time Off (PTO)
- Mission-driven work with growth opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
