Client Support Administrator (CSA) Technical Lead - (ICSA100825.1)

Cimarron•Colorado Springs, CO

10d

About The Position

Cimarron is seeking a Client Support Administrator (CSA) Technical Lead to support the Missile Defense Agency (MDA) on the Integrated Research and Development for Enterprise Solutions (IRES) contract at Schriever Space Force Base in the Colorado Springs, CO area. Key Duties: Implement and maintain enterprise and mission IT systems while serving as a primary interface for supported users. Provide leadership, guidance, and training to Client Support Administrators (CSAs) and other technicians. Develop and maintain system documentation, standard operating procedures (SOPs), and training materials. Oversee Task Order (TO) break/fix, sustainment, and IMAC activities to ensure efficient issue resolution. Monitor IT systems using tools like Remedy and Power BI to track performance, identify anomalies, and report issues. Serve as a subject matter expert (SME) for MDA systems, providing advanced troubleshooting and technical support. Coordinate communication of Enterprise IT outages and status updates between MIT CSAs and leadership. Manage Remedy queue operations to ensure ticket accuracy, timely resolution, and effective knowledge base maintenance.

Requirements

Due to facility security requirements, only U.S. citizens are eligible for consideration at this time.
Ability to complete a pre-employment background check and drug screening, which will include, but is not limited to, testing for marijuana use.
This position requires access to federal facilities. Candidates must possess a valid, unexpired Real ID-compliant driver's license or state-issued identification card at the time of hire. If you are unsure whether your ID is Real ID-compliant, please check for the star symbol in the upper portion of your driver's license or state ID.
Active Secret Clearance.
5 or more years of IT experience.
Current DoD 8570-approved IAT Level II or IAM Level I Certification.

Nice To Haves

Experience supporting Missile Defense Agency or Department of Defense programs.
Experience with DoD and DISA Information Assurance programs.
Experience with Virtual Desktop Environment Support.
Experience with storage appliances configuration.
Experience using the Remedy software action request system.
Experience with Microsoft Endpoint Configuration Manager (MECM).
Experience with audiovisual systems.
Bachelor's degree in an IT or engineering-related discipline.

Responsibilities

Implement and maintain enterprise and mission IT systems while serving as a primary interface for supported users.
Provide leadership, guidance, and training to Client Support Administrators (CSAs) and other technicians.
Develop and maintain system documentation, standard operating procedures (SOPs), and training materials.
Oversee Task Order (TO) break/fix, sustainment, and IMAC activities to ensure efficient issue resolution.
Monitor IT systems using tools like Remedy and Power BI to track performance, identify anomalies, and report issues.
Serve as a subject matter expert (SME) for MDA systems, providing advanced troubleshooting and technical support.
Coordinate communication of Enterprise IT outages and status updates between MIT CSAs and leadership.
Manage Remedy queue operations to ensure ticket accuracy, timely resolution, and effective knowledge base maintenance.