Client Success Team Agent

Acosta • Chesterfield, MO

2d

About The Position

When you join Premium as a Client Support Specialist, you will become part of a collaborative team representing one of the country’s most successful brands. Premium Client Support Specialist help streamline ad-hoc service requests and issue management for maximum impact at retail. As an integral part of the team, you will build strong relationships with the client, oversee compliance, issue resolution, while partnering with Premium’s internal and field teams to ensure success.

Requirements

• High School diploma or equivalent in industry name required.
• Previous retail, merchandising and/or call center experience required.
• Proven track record in multi-tasking, demand management, problem solving, organization, and prioritization skills.
• Dedicated team player with a service mindset
• Ability to effectively communicate (verbal/written) both internally with all levels of the organization and externally with client to successfully accomplish objectives.
• Seeing
• Listening
• Lifting (15 – lbs.)

Responsibilities

• Support the team in all aspects of retail execution, compliance, and issue resolution.
• Manage all calls, issues and inquiries from the client, retailers, internal departments and field team.
• Assist with service order questions and job instructions.
• Ensure customer satisfaction with professionalism and positivity.
• Execute outbound calls to ensure in-store compliance.
• Strategically partner with internal departments and field team to provide creative solutions, best practices, and deliverables.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED