Client Success Supervisor - UPA Revenue Cycle Management

University Physicians' Association•Knoxville, TN

5h•Onsite

About The Position

University Physicians’ Association, Inc. is seeking an experienced and people-focused Client Success Supervisor to join their Revenue Cycle Management (RCM) team in West Knoxville. This role is ideal for a confident leader who thrives in a fast-paced environment, values team development, and is passionate about driving operational excellence and high-quality client service. As a Client Success Supervisor, you will play a key role in leading and supporting a team of billing professionals while fostering a positive, collaborative, and accountable work culture. You’ll balance operational oversight with mentorship—ensuring both team success and client satisfaction.

Requirements

High school diploma or equivalent required
Advanced medical billing and coding knowledge
In-depth understanding of Revenue Cycle Management, payer regulations, and industry standards
Advanced computer and system application proficiency
Strong written and verbal communication skills
Demonstrated ability to lead others while aligning with departmental goals and policies
Strong organizational and multi-tasking abilities
Sensitivity to the balance between people, processes, and performance

Nice To Haves

College coursework or degree preferred
Certifications strongly preferred

Responsibilities

Lead and oversee day-to-day team operations, including time-off requests and staffing oversight
Exercise sound administrative judgment with a focus on quality, efficiency, and service outcomes
Ensure work is completed in accordance with established productivity and performance standards
Implement and enforce departmental policies, procedures, and best practices
Provide ongoing coaching, recognition, and constructive feedback to support professional growth
Adapt communication styles to effectively engage and support diverse team members
Serve as an accessible resource for team questions, guidance, and issue resolution
Maintain consistent team engagement and a positive, approachable leadership presence
Effectively utilize resources to meet departmental and organizational goals
Demonstrate leadership behaviors that build trust, respect, and accountability
Apply advanced knowledge to problem-solving and decision-making
Maintain timely follow-up and completion of responsibilities
Create and sustain a work environment free from fear or retaliation
Manage competing priorities and interruptions while keeping work on track
Identify issues requiring escalation and collaborate with leadership for resolution