Client Success Representative

Platinum Coastal Group•Covington, KY

10d•Onsite

About The Position

Entry-Level Client Success Representative (On-Site) This is an in-person position. Candidates must be able to commute Monday through Friday. We are looking for a friendly, reliable, and motivated Customer Service Representative to join our on-site team. In this role, you will be the first point of contact for customers visiting our location, assisting with questions, resolving concerns, and helping them navigate our products and services. Your interactions play a key role in shaping the customer’s experience and building long-term loyalty. A great fit for this position is someone who enjoys working with people, communicates clearly, and is eager to learn. You will work closely with team members and other departments to ensure customer needs are met quickly and professionally.

Requirements

High school diploma or equivalent (some college a plus but not required).
Previous customer-facing experience is helpful but not mandatory.
Strong verbal and written communication skills.
Comfortable learning new systems, tools, and basic customer service software.
Ability to multitask and stay organized in a fast-paced environment.
Strong problem-solving skills and a proactive mindset.
Ability to work independently and with a team.
Reliable, punctual, and able to maintain professionalism under pressure.
Flexible availability, including occasional weekends or holidays if needed.
Willingness to participate in ongoing training and skill development.
Positive attitude and a strong commitment to helping customers.

Responsibilities

Greet and assist customers in-store with questions, needs, and product information.
Provide accurate details about services, pricing, and company offerings.
Address customer concerns and resolve issues promptly and professionally.
Maintain a positive, helpful attitude in all interactions.
Document customer interactions and updates accurately.
Follow up with customers when needed to ensure their issue is fully resolved.
Escalate complex issues to the appropriate department when required.
Support customers with orders, changes, and cancellations.
Collect customer feedback and share insights with management.
Participate in regular training to build product and policy knowledge.
Work collaboratively with team members to deliver excellent service.
Track and report common customer questions or concerns.
Stay up to date on company procedures, promotions, and policies.
Assist with in-store marketing efforts and communicate promotions to customers.
Contribute to a positive team culture and offer support to colleagues.