As a full-time Client Success Representative (CSR), you are the key link between our customers and BTI teams. You’ll be the bridge between our clients and internal teams, guiding projects from concept to production with precision and care, while providing exceptional customer service. Your ability to listen, problem-solve, and anticipate customer needs will set you up for success. Customers You Impact / Outcome You Produce: You’ll work directly with customers across industries, helping them bring their innovative print projects to life. Your contributions will drive customer satisfaction, repeat business, and company growth. Goals You Contribute To Strengthening client relationships through proactive communication and service excellence Growing BTI’s core business by identifying new revenue opportunities Enhancing operational efficiency through accurate order management and documentation