Client Alignment Success Representative

Netsmart • Overland Park, KS

1d

About The Position

Kick‑start your career in client success. In this Client Alignment Success Representative role, you’ll support client initiatives, coordinate resources, and help improve the processes that drive great client experiences. You’ll work closely with experienced leaders, gain hands‑on exposure to account management and client strategy, and build skills that can lead to future growth within client success and solution‑focused roles. At Netsmart, we provide our post-acute and human services clients with advanced technology to better serve the individuals and patients in their care. Our Netsmart team is vision driven, cause connected and passionate about opportunity. A combination of inspiration through our client work paired with the ability to innovate and explore fuels the success of our associates and company as a whole. Netsmart is focused on providing a candidate experience that mirrors our associate experience.

Requirements

• Bachelor’s degree
• At least 2 years of sales experience or successful completion of the Client Representative program
• Exceptional written and verbal communication skills
• Effective presentation skills, including presentations in a sales capacity.
• Strong interpersonal skills with outstanding relationship building skills.

Nice To Haves

• Sales or account management experience
• Health care and/or technology services and solutions with emphasis on health and human services or post acute marketplace experience

Responsibilities

• Coordinate accounts receivable activity with finance to ensure Netsmart receives timely payment and resolve issues that cause delays in payment.
• Monitor clients’ recurring revenue for events that may require attention, such as renewals, consulting revenue milestones, and delayed starts to subscription.
• Assist with the development and maintenance of account plans, using SalesForce and the Account Optimizer module.
• Assist in the sales process for targeted opportunities through quote generation, demo coordination, solution research, and client communications.
• Run demand generation campaigns using tools such as Highspot.
• Perform follow up with campaign targets to identify and qualify new sales opportunities
• Monitor support activity for cases or trends that require Client Alignment involvement to maintain the health of the client.
• Work directly with clients to prioritize and escalate support cases as necessary.
• Coordinate and track Netsmart engineering work for clients, including the LOE process and custom development projects.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level