Client Success Regional Manager

JPMorgan Chase & Co.•Tempe, AZ

About The Position

Join us at Chase, where your leadership can make a difference! As a Client Success Regional Manager, you will have the opportunity to lead a dynamic team, drive innovation, and transform the client experience. This role is your chance to shape the future of commercial banking and be the reason our clients choose to stay with us. Embrace the challenge and be part of a diverse and inclusive team that values growth and community impact. Your journey to success starts here! As a Client Success Regional Manager in the Commercial Bank, you will lead a team of Client Service Managers dedicated to providing best-in-class service to our clients. You will play a crucial role in managing relationships, driving change, and enhancing the client experience. We value a culture of trust, transparency, and integrity, and we are committed to your professional growth and development. Join us in making a positive impact on our clients and the wider community.

Requirements

Comprehensive knowledge of Treasury Services and/or Custom Card products
Data Analytics & Change Management experience – including presenting finding
Ability to influence others without direct supervision
Ability to provide quantifiable management reporting & present findings
Project Management & Execution
Excellent verbal, written, interpersonal, presentation, negotiating and organizational skills
Strategic thinking with the ability to adapt to change
Demonstrated team building skills and ability to work in a team environment
6+ years of client facing work experience
Delivering Coaching and Feedback/People Management
Ability to motivate cross-functional teams and interact with all levels of the organization including senior management, sales, IT, operations and product management, banking, implementation, service, KYC, liquidity, merchant, card, credit, legal, compliance, etc.

Nice To Haves

Previous Team Management Experience
Bachelor of Science or Business Administration Degree and/or 6+ years equivalent work experience
Google G suites / Microsoft Office adept

Responsibilities

Anticipate and manage work volumes, adhering to established policies and deadlines
Collaborate with stakeholders to effectively resolve client issues / escalations
Analyze and interpret client data to identify trends and develop department strategy
Drive change initiatives, business strategy and technology enhancements programs
Manage in dynamic, high-pressure environments and contribute to business resiliency planning
Attract, develop and retain top talent. Coach and engage – to drive performance
Evaluate team and individual performance to achieve business objectives. Nurture diverse and inclusive work culture
Build and maintain a culture of trust, transparency and integrity
Identify opportunities for use of digital tools to offer self-service solutions with a high degree of success
Solicit feedback on product and service offerings in an effort to continuously adapt to the ever-changing commercial banking landscape
Ensure teams proactively consult with clients using regular client relationship reviews, educating them on self-service tools and influencing adoption

Benefits

Become a part of our many Business Resource Groups, employees who come together on topics such as ethnicity, gender, age, accessibility, special interests and more
Help the community through expansive volunteer opportunities
Join one of our focus groups aimed at Innovation and Transformation, creating the future experience for our clients and employees
comprehensive health care coverage
on-site health and wellness centers
a retirement savings plan
backup childcare
tuition reimbursement
mental health support
financial coaching