Client Success Principal – AI & Analytics Transformation (Life Sciences)
About The Position
A global AI and analytics consulting organisation is looking to appoint a Client Success Principal to lead strategic client partnerships and enterprise AI transformation programmes within the Life Sciences sector. The organisation is an AI-first company with more than two decades of experience applying advanced analytics and artificial intelligence to enterprise decision-making across global industries. It works with major Fortune 500 organisations and global pharmaceutical companies to deploy production-grade AI solutions at scale. This role will sit at the centre of senior client relationships, owning large pharmaceutical accounts while delivering complex AI and analytics programmes across commercial, R&D, supply chain, and enterprise transformation initiatives. The position is highly client-facing and requires regular onsite engagement with senior stakeholders across the U.S. East Coast life sciences corridor.
Requirements
- 15+ years of experience within the Life Sciences, Pharmaceutical, or Healthcare industry
- 10+ years of consulting experience in analytics, AI transformation, or strategy consulting
- 10+ years delivering AI, analytics, or enterprise data transformation programmes
- Strong track record managing strategic Fortune 500 life sciences accounts
- Proven experience driving large consulting engagements and revenue growth ($10M+ programmes)
- Experience engaging executive stakeholders, including CIO, SVP, and C-suite leaders
- Strong understanding of enterprise AI ecosystems and cloud platforms (AWS, Azure, or GCP)
- Excellent executive communication and stakeholder management skills
- Comfortable operating in fast-moving enterprise consulting environments
- U.S. Citizen or Green Card holder
Nice To Haves
- Experience with GenAI or advanced analytics solutions within pharmaceutical environments
- Background from leading consulting firms such as McKinsey, Bain, BCG or specialist analytics consultancies
- Experience managing globally distributed delivery teams
- Exposure to modern cloud data platforms and AI engineering ecosystems
Responsibilities
- Own and grow major pharmaceutical client accounts within complex enterprise environments
- Serve as the primary senior client contact and trusted advisor to executive stakeholders
- Develop strategic account plans aligned with client transformation priorities
- Lead executive governance structures, including quarterly business reviews and programme steering committees
- Drive growth across large life sciences accounts, expanding multi-million-dollar consulting relationships
- Identify and convert new AI and analytics opportunities within existing client engagements
- Lead proposals, presentations, and commercial discussions for new programmes
- Align AI and analytics capabilities with measurable business outcomes for pharmaceutical clients
- Lead enterprise AI and analytics transformation programmes across multiple workstreams
- Oversee initiatives such as Commercial analytics transformation, Next-best-action and decision intelligence platforms, Omnichannel analytics and customer engagement models, Patient services and healthcare data platforms, AI-enabled field force optimisation tools
- Partner with cross-functional teams, including data science, AI engineering, cloud engineering, and analytics delivery teams
- Ensure programme stability, delivery quality, and strong client satisfaction
- Engage senior client decision makers, including CIOs, SVPs, VPs, and enterprise leaders
- Navigate complex stakeholder environments across multiple business functions
- Lead strategic discussions around AI adoption, enterprise transformation, and analytics strategy
- Lead and influence cross-functional teams in a matrix delivery environment
- Provide coaching and direction to programme teams and delivery leadership
- Contribute to the growth and maturity of the healthcare and life sciences practice
- Support a culture of ownership, accountability, and high-performance consulting delivery
Benefits
- Base salary: USD 200,000 – 280,000
- 25% performance-based variable bonus on top of base salary
- Comprehensive benefits package including health, dental, vision, life insurance, and disability coverage
- 401(k) retirement plan eligibility after 30 days
- Flexible PTO policy and paid company holidays
- Parental leave benefits
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What This Job Offers
Job Type
Full-time
Career Level
Principal
Education Level
No Education Listed
