Client Success Analyst, Life Sciences

Konovo

2d • $55,000 - $65,000 • Remote

About The Position

Konovo is a global healthcare intelligence company on a mission to transform research through technology- enabling faster, better, connected insights.
Konovo provides healthcare organizations with access to over 2 million healthcare professionals—the largest network of its kind globally. With a workforce of over 200 employees across 5 countries: India, Bosnia and Herzegovina, the United Kingdom, Mexico, and the United States, we collaborate to support some of the most prominent names in healthcare. Our customers include over 300 global pharmaceutical companies, medical device manufacturers, research agencies, and consultancy firms. As we transition from a service-oriented model to a product-driven platform, we are expanding our remote team.
The Konovo Access team is a Client Success team that supports Life Science market researchers’ self-guided use of our proprietary insights generation platform. The team onboards and upskills new clients and supports their use of our technology. This allows clients to easily and rapidly reach their customers directly, providing them with impactful insights that can shape strategy and decision making.
We are looking for an analyst to contribute to our mission by supporting clients in learning about, and utilizing, our platform. The Access team services over 100 Life Sciences clients and more than 200 teams and brands. You will serve as a key communication point for approximately 5 clients per day, supporting them in creating and executing research, and optimizing their use of our platform to inform their business questions. This role is a primary driver of client engagement and satisfaction. At Konovo, you'll help shape real healthcare decisions through meaningful research, while learning new skills, working with smart teammates, and collaborating with clients from all over Life Sciences.

Requirements

• Experience managing client relationships, ideally as the day-to-day contact or account manager.
• 1 to 3 years of experience designing and executing quantitative market research projects, preferably in a health or life sciences-related space.
• Strong problem-solving skills, with the ability to tackle complex issues creatively and independently.
• Excellent business communication skills; capable of explaining complex technical concepts to non-technical audiences.
• Detail-oriented with strong organizational skills, capable of managing multiple projects simultaneously.
• Ability to work effectively in a team-oriented environment and collaborate with cross-functional teams.
• Ability to travel overnight at least once per month.
• Leverage emerging tools and technology to improve client workflows, automate tasks, and enhance the speed and quality of research

Nice To Haves

• Knowledge of healthcare industry regulations and standards (e.g., HIPAA, GDPR) is a plus

Responsibilities

• Own and manage client relationships connecting regularly to understand their scope, research needs, and key business questions.
• Develop deep business understanding of key clients to drive impact of research.
• Provide platform training and onboarding to clients to support self-service of our product.
• Support continuous client learning through clear and simple communication of technical features and processes.
• Guide clients through the research process by advising them on survey design, programming and fielding, and supporting their interpretation of the results and analysis
• Facilitate Customer Success, managing our platform “help” feature by quickly and effectively answering client questions and providing tips.
• Champion product innovations, proactively sharing with clients, so they can always use our latest and greatest features.
• Provide feedback to our product team about what does and doesn’t work well, shaping the future of our platform and influencing how Konovo’s technology evolves.

Benefits

• Work on cutting-edge AI-powered solutions and industry leading services that transform healthcare insights.
• Be part of a mission-driven company that is revolutionizing healthcare decision-making.
• Join a fast-growing global team with career advancement opportunities.
• Thrive in a collaborative, remote work environment that values innovation and flexibility.
• Make a real-world impact by helping healthcare organizations innovate faster.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed