Client Success Partner - Dice

DHI Group Inc.•Des Moines, IA

42d•$45,000 - $60,000•Onsite

About The Position

As a Client Success Partner, you will communicate with Dice customers by email, phone, video, and screen sharing. You will be confident in communication and have excellent organizational and time management skills. You must be comfortable working in a team environment and be able to ask questions to drive synergy. As a part of a collaborative and learning culture, you will be required to work within our West Des Moines office on Tuesdays, Wednesdays and Thursdays during normal business hours. Why we're hiring for this role: Client Success is an integral part of the client journey, and we are looking for key individuals who will make a difference. In the short term you will: Learn and adapt to our internal systems and operate in a fast-paced environment Teach our clients how to use external facing applications or software by understanding their needs An empathetic approach to anticipate the client's needs, thoughts, and behaviors Expand client revenue through the identification of opportunities Build, foster, and maintain strong client relationships with key business stakeholders Drive strategic client engagement to understand the client journey and critical success factors fully In the long term you will: Drive a consistent client communication practice that promotes product value and service Teach and share knowledge with clients and promote company learning events (webinars, conferences, etc.) Ensure all product enhancements are communicated effectively to ensure client usage and success Continuously review and work with your sales partners to identify and drive revenue growth and upsells

Requirements

Ability to work in a team environment
Strong organization and time management skills
Detail-oriented
Understand how to prioritize
Read and analyze data to make decisions
Promote content through social media
Ability to explain complex processes in a simplified way
Microsoft Office products knowledge
CRM system product knowledge, preferably SalesForce, and ChurnZero
Entrepreneurial, disciplined, and results-driven
Energetic and self-motivated, with an ability to work independently
Excellent verbal and written communication skills
Ability to pinpoint problems proactively
Assess client trends through data analysis

Nice To Haves

Associate degree preferred or relevant experience
Experience supporting mid-market level clients to drive engagement, loyalty, retention, and expansion
Strong selling skills with utilization of critical data insights to promote product and service value

Responsibilities

Learn and adapt to our internal systems and operate in a fast-paced environment
Teach our clients how to use external facing applications or software by understanding their needs
An empathetic approach to anticipate the client's needs, thoughts, and behaviors
Expand client revenue through the identification of opportunities
Build, foster, and maintain strong client relationships with key business stakeholders
Drive strategic client engagement to understand the client journey and critical success factors fully
Drive a consistent client communication practice that promotes product value and service
Teach and share knowledge with clients and promote company learning events (webinars, conferences, etc.)
Ensure all product enhancements are communicated effectively to ensure client usage and success
Continuously review and work with your sales partners to identify and drive revenue growth and upsells

Benefits

Healthy living - medical, dental, vision, FSA, HSA, disability, life, wellness & fitness programs
Future living - 401(k) match, performance bonuses, education assistance, learning & development
Enjoy living - generous paid time off, parental leave, flexible summer hours, social & giving events

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