Client Success Partner - CJ MM
About The Position
As part of our Client Success team, you will work directly with internal and external customers that support our Mid-Market level clients. You will help drive the client's journey of our service through onboarding our products and tools, managing and implementing integrations, and delivering insightful metrics to ensure renewal and growth. Every day, you will engage with colleagues who share the same goals. As a Client Success Partner – Mid-Market, you will communicate with customers by email, phone, video, and screen sharing. You will be confident in communication and have excellent organizational and time management skills. You must be comfortable working in a team environment and be able to ask questions to drive synergy. As part of our collaborate culture, this role does require you to work within our amazing West Des Moines office Tuesdays, Wednesdays and Thursdays. Client Success is an integral part of the client journey, and we are looking for key individuals who will make a difference. In the short term, you will: Learn and adapt to our internal systems and operate in a fast-paced environment Teach our clients how to use external-facing applications or software by understanding their needs An empathetic approach to anticipate the client's needs, thoughts, and behaviors Expand client revenue through the identification of opportunities Build, foster, and maintain strong client relationships with key business stakeholders Drive strategic client engagement to understand the client journey and critical success factors fully In the long term, you will: Drive consistent client communication practices that promote product value and service Teach and share knowledge with clients and promote company learning events (webinars, conferences, etc.) Ensure all product enhancements are communicated effectively to ensure client usage and success Continuously review and work with your sales partners to identify and drive revenue growth and upsells
Requirements
- Ability to work in a team environment
- Strong organization and time management skills
- Detail-oriented
- Understand how to prioritize
- Read and analyze data to make decisions
- Promote content through social media
- Ability to explain complex processes in a simplified way
- Microsoft Office products knowledge
- CRM system product knowledge, preferably SalesForce, and ChurnZero
- Entrepreneurial, disciplined, and results-driven
- Energetic and self-motivated, with an ability to work independently
- Excellent verbal and written communication skills
- Ability to pinpoint problems proactively
- Assess client trends through data analysis
- This is a hybrid role, including working within our West Des Moines office on Tuesdays, Wednesdays and Thursdays.
Nice To Haves
- Associate degree preferred or relevant experience
- Experience supporting mid-market level clients to drive engagement, loyalty, retention, and expansion
- Strong selling skills with utilization of critical data insights to promote product and service value
Responsibilities
- Learn and adapt to our internal systems and operate in a fast-paced environment
- Teach our clients how to use external-facing applications or software by understanding their needs
- An empathetic approach to anticipate the client's needs, thoughts, and behaviors
- Expand client revenue through the identification of opportunities
- Build, foster, and maintain strong client relationships with key business stakeholders
- Drive strategic client engagement to understand the client journey and critical success factors fully
- Drive consistent client communication practices that promote product value and service
- Teach and share knowledge with clients and promote company learning events (webinars, conferences, etc.)
- Ensure all product enhancements are communicated effectively to ensure client usage and success
- Continuously review and work with your sales partners to identify and drive revenue growth and upsells
Benefits
- Healthy living - medical, dental, vision, FSA, HSA, disability, life, wellness & fitness programs
- Future living - 401(k) match, performance bonuses, education assistance, learning & development
- Enjoy living - generous paid time off, parental leave, flexible summer hours, social & giving events
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
Number of Employees
251-500 employees
