Client Success Manager
About The Position
1406 Consulting is a dynamic and rapidly growing Elite HubSpot partner agency dedicated to helping businesses achieve their full potential. Our team of experts leverages HubSpot and best-in-class technology to empower our clients and drive measurable growth. We are seeking a Client Success Manager to join our team. This is not a direct sales role. Instead, you will focus on creating mutual alignment, handling challenges with confidence, and driving engagement that naturally leads to retention, expansion, and cross-sell/upsell opportunities. Position Overview: As a Client Success Manager at 1406, you will do more than manage accounts. Your role will be to set clear expectations, align stakeholders, and ensure clients realize maximum value from their investment in HubSpot and in 1406 Consulting.
Requirements
- 2+ years of experience in account management, customer success, project management, or consulting in a B2B services/agency environment.
- Comfortable in a client-facing role leading overseeing deliverables.
- Exceptional communication and facilitation skills.
- Skilled at managing objections and turning challenges into opportunities.
- Experience with project management tools, ideally with Teamwork.com, or systems such as Asana, Monday.com, or ClickUp.
Nice To Haves
- Prior HubSpot, digital marketing, or SaaS consulting experience preferred.
- HubSpot certifications a plus.
Responsibilities
- Serve as the primary point of contact for assigned accounts.
- Lead expectation-setting conversations, ensuring alignment on priorities, timelines, and success measures.
- Facilitate alignment between clients and 1406 delivery teams, balancing client goals with realistic outcomes.
- Provide clarity, accountability, and proactive communication to ensure confidence and trust.
- Proactively identify gaps, risks, and opportunities, and present recommendations that align with client objectives.
- Drive cross-sell and up-sell motions by connecting client goals to additional HubSpot features, managed services, or consulting solutions.
- Anticipate and address client concerns with confidence, providing solutions that turn challenges into growth opportunities.
- Manage difficult conversations constructively, guiding clients toward decisions that maximize their success.
- Build strong, trusted client relationships.
- Provide high-level guidance on HubSpot tools and best practices, in collaboration with our implementation and consulting team.
- Monitor account health and client satisfaction, ensuring high retention and expansion.
Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive healthcare and benefits package, including company-paid medical insurance and 401k matching.
- A collaborative, growth-oriented culture where your contributions directly shape client success and company growth.
- Ongoing professional development, including HubSpot certifications and leadership coaching.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
1-10 employees
