Client Success Manager
About The Position
We're seeking a strategic Client Success Manager to be the day-to-day contact for managing client deliverables, including wellbeing initiatives supporting client health management goals. The ideal candidate will interface with the client and directly support the Director to provide full strategic account management and wellbeing support. The Client Success Manager will leverage resources to meet and exceed goals laid out in account plans, execute on account plan strategies while supporting clients’ population health goals. These may include, but are not limited to, driving engagement in prevention activities which are ultimately aimed at reducing healthcare costs, improving employee morale, and improving retention and overall wellbeing. Ideal candidates are passionate about wellbeing, client engagement, data analysis and preventive health. We need individuals who are solution-focused and adept at overcoming obstacles in a fast-paced, agile, dynamic environment.
Requirements
- Bachelor’s degree in business, healthcare administration or a related field
- Proven experience as an Account manager or in a similar role
- Strong communication and interpersonal skills with the ability to develop and maintain positive relationships with clients and internal stakeholders
- Ability to understand and articulate complex concepts and solutions to maximize the client and patient experience
- Strong analytical and problem-solving skills
- Excellent time management and organizational skills to manage multiple priorities
- Consultative disposition and constructive curiosity into all facets of a client’s business
- Overall passion for health and wellbeing with a genuine commitment to represent a product that improves the lives of its users
- Strong computer and software application skills including PowerPoint and Excel
- Ability to travel up to 20%-30%
Nice To Haves
- Preferred experience with developing and implementing workplace wellbeing strategies and designing engagement solutions based on data analytics
Responsibilities
- Lead the transparent and successful implementation of EHE program
- Work with stakeholders (internal and external) to further develop the EHE program to meet overall needs of the client
- Establish reporting requirements and report delivery
- Manage the day-to-day operations of assigned accounts and coordinate with internal departments to ensure that client needs are met
- Be accountable for satisfaction and retention of clients
- Work strategically with clients in the planning, development, implementation and management of wellbeing initiatives based on analytic insights
- Identify opportunities to embed wellbeing into the environment and culture in new ways and recommend engagement tactics to increase program participation
- Lead different geographic based audiences or wellbeing committees remotely to achieve client’s wellbeing initiatives
- Support the wellbeing team in developing and executing wellbeing awareness initiatives (bulletin boards, newsletters), educational campaigns (lunch and learns, workshops), behavior change programs (smoking cessation), health assessments/screenings (biometric events, incentive programs, health fairs) and more
Benefits
- Competitive salary
- Medical, dental, vision, life and disability insurance
- Employer-matched 401(k) plan
- Professional development reimbursement
- Employee access to our preventive exam and services
- Gym reimbursement/Fitness bonus
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
101-250 employees
