Client Success Manager

Charter Spectrum•Greenwood Village, CO

59d•Hybrid

About The Position

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Do you excel at working cross-functionally to achieve common goals? Would you describe yourself as collaborative, analytical, strategic, and data-driven? If so, you could find a home on the Operational Analytics & Insight (OAI) team at Spectrum. At Spectrum, we keep millions of customers connected across our 41-state footprint. Our Operational Analytics & Insight team provides the measurement, insights and recommendations that inform our digital strategies. By helping answer critical questions about the customer experience, sales, and operations, this team plays a vital role in delivering the exceptional services and experiences Spectrum is known for. Be Part of the Connection As a Client Success Manager on the Operational Analytics & Innovations (OAI) you will drive the vision and execution of the OAI Product & Services and will be responsible for defining, prioritizing, and assessing the work of the development team, ensuring that products meet customer needs and align with strategic goals. You will also be responsible for monitoring adherence and pushing reporting on progress to goals. Here are some of the responsibilities:

Requirements

Project management - 5+ years
Bachelor's degree in related field, or equivalent work experience
Communicate in a clear, straightforward, and professional manner
Effective critical thinking skills
Analyze and interpret data
Knowledge and ability to use computer and software applications including
Hybrid Schedule: Four in-office days weekly

Nice To Haves

Client success, enterprise relationship management solutioning, implanting and training technical products
Large scale call center operations, chat and digital support

Responsibilities

Lead discussion & calibration sessions to align on product request and expected output
Plan and execute on stakeholder product request by ensuring constant alignment of the objective
Assist, train and lead product rollout plan
Build important business relationships with clients.
Understand customer needs and participate in brainstorming solutions
Promote the products created to support meeting company goals
Initiate, foster and cultivate business relationships
Client Engagement, discovery and relationship management
Collaborating closely with cross-functional teams, including Operations, AI engineering, analytics teams, behavioral analytics staff, design, learning & development, to deliver high-quality products.
Creating detailed user stories and acceptance criteria, ensuring the development team has a clear understanding of requirements.
Acting as the primary point of contact for stakeholders, communicating product vision, goals, and progress.
Ensuring timely delivery of product releases and updates.

Benefits

comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

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