Client Success Manager - Located in Boston

Crossover Health•Boston, MA

42d

About The Position

Crossover Health is creating the future of health as it should be. A national, team-based medical group with a focus on wellbeing and prevention that extends beyond traditional sick care, the company delivers an entirely new model of healthcare-Primary Health-built on the foundation of trusted relationships, an interdisciplinary care team approach, and outcomes-based payment. Crossover's Primary Health model integrates primary care, physical medicine, mental health, health coaching, care navigation and more, and delivers care in surround-sound-in-person, virtually and via asynchronous messaging. Together we are building a community of members that embraces healthcare as a proactive part of their lifestyle. The Client Success Manager is a data-driven client-facing member of the Account Management team. This individual prioritizes the client and member experience while developing and executing revenue growth plans through engagement.

Requirements

3+ years of client success, marketing and member experience
Bachelor's degree in a relevant discipline

Nice To Haves

Experience in consumer health technology, ideal
Exceptional communication skills that are conducive to driving outcomes with clients
Ability to build internal and external relationships, partnerships, business development
Demonstrated ability to work cross functionally and build relationships
Outstanding creative thinking and problem-solving skills
Exceptional organization and project management skills with ability to work collaboratively and independently.
Self-starter and detail-oriented, ability to multi-task in a fast-paced environment with frequently shifting priorities.

Responsibilities

Partners with Associate Principal or Senior Client Success Manager to leverage Account Management systems and dashboards to proactively identify opportunities to impact team revenue goals
Consults with client on planning, execution and analysis of tailored engagement strategies and tactics
Develops and executes against path to achieving/exceeding revenue targets as related to member engagement
Completes client discovery and expectation setting around engagement activities â Leads client engagement initiatives
Partners with clients to develop and execute onsite and virtual events to increase engagement
Partners with Marketing to design events and experiences that drive account activations and users
Responsible for supporting new account implementation
Manages a cadence of proactively scheduled client interactions
Leverages internal data sources to draft client facing materials
Partners with Associate Principal and Senior Client Success Manager to work cross functionally to respond to urgent client requests
Partner and collaborate with Medical Group, Clinical Operations, Technology, Data Science & Analytics, Marketing, Product on engagement efforts
Provides support across the Account Management team to manage internal projects and revenue reporting
Performs other duties as assigned