Client Success Manager

Gallagher•Houston, TX

11h

About The Position

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher. Are you passionate about delivering exceptional client experiences and driving impactful results? At Gallagher, we’re looking for a Client Success Manager to join our team and ensure our employer groups and agency partners are fully prepared for successful benefit enrollments. This role is at the heart of our mission to provide white-glove service, optimize enrollment strategies, and foster meaningful client relationships.

Requirements

3+ years in client success, account management, enrollment operations, or implementation
Life, Health, and LTC insurance licenses
Strong project management, cross-functional coordination, and data analysis capabilities
A proactive, solutions-oriented approach with confident communication skills

Nice To Haves

Familiarity with benefits administration platforms (e.g., Selerix, Workday, ADP)
Bilingual proficiency in English and Spanish
Experience with call center metrics like AHT, FCR, and CSAT

Responsibilities

Take ownership of Benefit Advisor scheduling for onsite, virtual, and phone enrollments, ensuring everything runs smoothly
Work closely with clients and internal teams to align workflows, set expectations, and proactively address risks to protect enrollment outcomes
Manage an assigned book of business to drive participation, improve product penetration, and maximize revenue growth
Support clients with implementation readiness and post-enrollment reviews
Partner with internal teams to optimize strategies for new hires and existing clients
Serve as a key point of escalation to ensure client satisfaction and seamless operations
Monitor data integrity and identify opportunities to streamline processes for enhanced client experiences

Benefits

Competitive and comprehensive compensation package
Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program