Client Success Manager

Cynet Corp

1d

About The Position

The Client Success Manager is a relationship-driven role dedicated to support and grow our IT staffing accounts with State and Local Government agencies. This role is responsible for managing existing client relationships, ensuring high-quality service delivery, and expanding account opportunities through proactive engagement and operational excellence.

Requirements

• Bachelor’s degree in Business, Public Administration, or related field preferred.
• 3–5 years of experience in IT staffing account management, with at least 1–2 years managing State or Local Government clients.
• Experience supporting IT roles such as developers, engineers, analysts, and project managers.
• Experience with cooperative purchasing contracts (NASPO, TIPS, etc.).
• Knowledge of IT labor categories, rate cards, and local workforce dynamics.
• Strong relationship-building and communication skills, with the ability to manage client expectations effectively.
• Solid understanding of the public sector staffing lifecycle, including SOW and staff augmentation.
• Excellent organizational and multitasking ability in a high-volume environment.
• Proficiency in Excel, CRM tools, and VMS platforms.

Nice To Haves

• Previous experience working with MWBE/DBE/HUB certified firms (a plus).

Responsibilities

• Serve as the day-to-day contact for assigned public sector clients, including state agencies, municipalities, and school districts.
• Build and maintain strong relationships with procurement officers, hiring managers, and departmental stakeholders.
• Conduct regular status calls, QBRs, and performance check-ins with clients.
• Coordinate closely with internal recruiting teams to fulfill IT staffing requisitions efficiently and accurately.
• Monitor candidate submissions, interviews, selections, onboarding, and contract renewals.
• Track KPIs such as fill rates, time-to-submit, time-to-fill, and contractor retention.
• Identify upsell and expansion opportunities within existing contracts or agencies.
• Assist with RFP/RFQ responses, contract renewals, and re-bids in partnership with business development or proposal teams.
• Monitor agency budgets and procurement schedules to stay ahead of hiring needs.
• Ensure adherence to all contract terms, labor compliance, background check requirements, and onboarding procedures per agency guidelines.
• Maintain accurate documentation, timesheet records, and client communications in CRM or VMS platforms.
• Perform other duties and responsibilities as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level