Client Success Manager

Urrly • New York City, NY

3d • $80,000 - $100,000 • Remote

About The Position

Work fully remote and own partner launches at a fast-growing telehealth company. Role: Client Success Manager Location/Type: United States Remote Pay: $80,000–$100,000 base Schedule: Monday–Friday, ET hours You will own partner launches, post-launch success, and day-to-day client management. You will step in early, move fast, and help build structure. This role has clear ownership from sales handoff through launch and growth. What you’ll do Lead partner onboarding from sales handoff to launch. Build partner success plans and track adoption KPIs. Run business reviews with clear data and next steps. Manage client questions, issues, and escalations. Coordinate with product, engineering, billing, and care teams. Document workflows and create partner playbooks. Drive adoption, retention, and account growth. At Urrly, fairness matters. We use AI to review every application against the same clear requirements for the role. This means every candidate is evaluated on job-related factors like skills, certifications, and experience—not on personal attributes such as gender, race, age, or background. Our goal is to create a more objective, consistent, and equal opportunity hiring process for all applicants. Apply Today to work fully remote, own key partner launches, and grow fast with the team.

Requirements

• 2+ years in client success, partner success, or implementation.
• Health tech experience with payer or insurance workflows.
• Strong Excel or Google Sheets skills.
• Experience with reporting, pivots, and partner metrics.
• Able to work Eastern Time business hours.
• Comfortable managing custom partner setups.

Nice To Haves

• SFTP or API workflow exposure.
• Experience with health plans or managed care.
• QBR or ABR presentation experience.
• Startup experience with limited tools.

Responsibilities

• Lead partner onboarding from sales handoff to launch.
• Build partner success plans and track adoption KPIs.
• Run business reviews with clear data and next steps.
• Manage client questions, issues, and escalations.
• Coordinate with product, engineering, billing, and care teams.
• Document workflows and create partner playbooks.
• Drive adoption, retention, and account growth.

Benefits

• Pay: $80,000–$100,000 base.
• Fully remote work across the U.S.
• Flexible schedule within ET business hours.
• High growth potential for the right candidate.
• Great benefits and startup upside.
• Laptop provided.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed