Client Success Manager

Fooda • Boston, MA

2d • $80,000 - $95,000

About The Position

The Client Success Manager performs a critical oversight function for all Fooda operations in the Boston market. In addition to running the day-to-day operations in Boston, the core responsibility is to provide leadership and support for the operations teams in Boston. This manager is focused on recruiting and retaining top talent for each role. This role and the team that will be built is focused on recruiting and retaining the best local restaurants and delivering a great experience to our clients. In addition, this role’s path to success is creating a standard of operational excellence for all clients across all of our product offerings. This role reports to the Regional Vice President of Sales and Operations.

Requirements

• You have the interpersonal skills to help coach and manage Fooda teammates in all operations of Boston as well as effectively communicate up to Fooda leadership
• You have the ability to analyze and report performance of all product offerings against company goals and initiatives
• You have effective project management skills, with success stories demonstrating your ability to complete initiatives from start to finish
• You are extremely organized, and detail orientated, with proven capabilities to prioritize and multitask
• You have a willingness to speak up and have your own voice while acknowledging customer needs
• You have ability to effectively manage tasks and priorities across multiple markets
• You are known for your positive outlook and lead by example

Responsibilities

• Manage, coach and support teams across all product offerings as they lead day-to-day operations. Hold teammates accountable for the ownership for client relationships and restaurant retention.
• Manage, teach and coach multiple operations teammates ensuring best practices for Fooda are being executed
• Hold responsibility and lead processes aligning to recruiting, training and retention of employees.
• Identify operational challenges aligning to client needs and requests. Serve as a leader to create and execute different strategies or processes
• Collaborate with the market leadership and the sales teams with retention initiatives for all markets
• Leading quarterly business reviews with key stakeholders

Benefits

• Competitive market salary and stock options based on experience
• Comprehensive health, dental and vision insurance plans
• 401k retirement plan with company match
• Paid maternity and parental leave benefits
• Flexible spending accounts
• Company-issued laptop
• Daily subsidized lunch program (ours!) and free food and beverages in the office
• A fulfilling, challenging adventure of a work experience

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed