Client Success Manager
About The Position
Join ProCare HR as a Client Success Manager! At Procare HR, we're on a mission to transform workforce outcomes for care providers through our industry-focused HR services model. We offer comprehensive HR services, including payroll processing, benefits administration, workers compensation management, and general HR support. Our core values drive our culture, emphasizing positivity, curiosity, accountability, gratitude, and growth. Why choose Procare HR? Salary is $80,000 – $90,000/year | Credit given for experience Great Benefits Available! Your Impact: As a Client Success Manager at Procare HR, you'll be the primary point of contact for your clients, managing accounts, overseeing data and services, and ensuring they have the support they need. You’ll assist clients in maximizing their HRIS systems, especially UKG Ready, while helping them streamline HR operations.
Requirements
- Bachelor’s degree in Business Administration, Human Resources, or related field.
- Minimum 3 years of experience in client/account management.
- Minimum 3 years of HR-related experience (payroll, benefits, HRIS).
- Experience working with senior living providers (2+ years strongly preferred).
- Proven UKG Ready configuration and optimization experience.
- CRM experience (Salesforce preferred).
Nice To Haves
- Prior experience in PEO/HR Shared Services (preferred).
Responsibilities
- Lead client relationships from onboarding through optimization
- Act as a UKG Ready subject matter expert, driving adoption and best practices
- Troubleshoot HRIS, payroll, and compliance issues unique to senior living
- Collaborate internally to improve service and client outcomes
- Partner with clients to ensure satisfaction and long-term retention.
Benefits
- Health insurance with company paid premium for employee only coverage
- FSA and HSA options available
- Company paid dental insurance for employee only coverage
- Company paid life insurance
- Company paid short- and long-term disability insurance
- A 401K plan with company match and safe harbor contribution
- Paid Time Off
- Additional ancillary benefits including Vision, Critical Illness, Voluntary Life/AD&D, and Accident
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
51-100 employees
